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‘Theory of Change’ (ToC) has emerged as an important planning tool for development projects in the last decade. With its application not limited to technical use, it provides users guidance to analyze and develop political and management choices. Experts recommend ToC as a tool for political literacy that supports organizations with adopting a reflexive approach towards development.

The ToC facilitates organizations with effective project implementation and with mapping its change processes and its expected outcomes. It is often used in conjunction with the log frame approach as it forecasts expected processes and outcomes that can be reviewed over the time. This allows organizations to assess their contributions to change and accordingly revisit the theory of change. It also helps staff in clarifying and developing the theory as per the needs of the organization or its projects.

Community World Service Asia organized a four-day residential training on ‘Building blocks of Theory of Change’ which was participated by twenty-one humanitarian and development practitioners from eight national organizations. The training was led by Harris Khalique, who is a leading practitioner, advisor, speaker and trainer in the area of social development and human rights. He is the Secretary General of the Human Rights Commission of Pakistan (HRCP) and a senior fellow with Revets Learning Inc. The training was co-facilitated by Zeeshan Novel, who is also a development professional and rights campaigner with specific expertise in project management, capacity building, emergency response planning, policy research and advocacy.

Held in Murree, the training adopted an interactive methodology, based on practical exercises to achieve effective learning. The initial sessions focused on the basic concepts of ToC, why organizations need it and introducing its essential components. Participants understood the concepts of Result Chain Logic, Developing Impact, Output and Impact Statements and Situation Analysis, its causes and effects.

In a group activity, participants were sensitized about cause and effect through the problem tree exercise where they were asked to identify the problem statement and its results through the result chain concept. Through this exercise, participants learnt to identify the impact of the problems and how to overcome them. The ToC as a strategic planning tool was put forward where its implementation mechanism and monitoring and evaluation (M&E) systems were studied in detail.

Participants’ Learning:

“The training was very informative and relevant to our needs and expectations. The basics of ToC were thoroughly covered in the training and we, as participants, were able to learn each step to create a theory of change in detail through the participatory approach adopted by the trainers. The group activities helped us get a firm grip on the ToC as per our organizational needs. The management team was cooperative and helpful throughout the four days in Murree.

The training has enabled me to develop a beneficial and convincing ToC for Read foundation which I will construct on my return.”

Zain-ul-Abideen (Deputy Manager) Read Foundation -Islamabad

“As an M&E Manager, I am leading the M&E and program development activities of the organization.  In this regard, the training was much needed to enhance my learnings.  I was confident to develop the ToC plan for our organization when we were asked to on the last day of the training.

The training involved the participants in practical activities which made learning successful in terms of knowledge building.”

Shah Fahad, M&E Manager in Center for Electronics Research & Development (CERD)

“I aim at developing a ToC for my organization when I join back. The training has provided us with relevant guidance on developing an effective ToC to make the activities of the project productive and make change a reality.

The sessions were highly interactive for which I would like to appreciate the CWSA Team. The most interesting aspect of the training were the live discussions between the groups. In conclusion, the workshop was very conductive with excellent and well-designed presentations and discussions.”

Sadia Yousafzai, Project Coordinator in Center for Electronics Research & Development (CERD)

“The practical work and exploration of new things along with developing discussions were all really useful and effective. I believe that the ToC will benefit us by exploring organizational projects and other development initiatives. The guidelines and templates shared in the workshop were efficient and helpful in our field of work.”

Erum Baloch, Country Program Coordinator in Secours Islamique France (SIF)

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Sajida Qamar, Project Manager at Sojhla for Social Change has been working in the development sector since 2010.

With five years of experience in Sojhla, I have been working on various programs through monitoring, evaluation and managing of field activities. I am responsible for grant management and handling, along with coordination and networking with external stakeholders. The thematic areas on which our organization works are Gender & Development, Health, Education and Good Governance.

Sajida is also involved in Sojhla’s program staff recruitment processes.

I felt the need of having more knowledge on the essential tools of Human Resource Management. When I heard about the training to be held on Competency Based HR Practices, I immediately showed interest in attending the workshop.

The training, titled “Competency Based HR Practices”, organized by Community World Service Asia, was held in mid-July, 2019, with a participation of nineteen humanitarian practitioners from sixteen national and local organizations working in Pakistan. Uma Narayanan, an expert consultant on human resources, organizational development and system development and with facilitation experience of over 200 international trainings, conducted the training as a lead trainer.

Throughout the four-day training, participants were engaged in interactive sessions, learning new approaches for selection and recruitment of suitable and competent staff for their organizations.

It is vital to know the competencies of the candidates required to fill vacant positions which will eventually help in the achievement of project and organizational goals. The trainer’s extensive profile in the field of HR inspired me to participate in the training as her diverse experience of over fifty countries helped us learn international practices and standards required to retain staff and maintain work performances.

According to Sajida, the training provided sufficient information on HR standards and techniques to align HR strategy with the organizational strategy and goals. The tools and methods on adopting the Core Humanitarian Competency Framework (CHCF) were underlined and participants were made familiar with competency-based approaches to promote organizational and individual development.

One of the most interesting tools we learnt during the training was the Blended Learning Approach and Toolkit on CHCF. Such tools enable HR and relevant hiring staff to select competent candidates to fill vacant positions in the organization. Uma highlighted the effectiveness of hiring competent staff because they are a long-term asset to the organization. The CHCF applies to arranging job interviews, developing job descriptions, managing aptitudes and performing appraisals and assessments. It provides efficient guidelines to perform these functions and attain productive outcomes.

On my return from the training, I planned a session with the staff of Sojhla, including the Executive Director and the HR department, to share the new concepts and toolkits for effective HR practices.

In August 2019, Sojhla initiated a new project on community peace building, for which new staff had to be hired.

During the hiring process, I assisted the HR team in developing competency-based job descriptions for the vacant positions. Keeping the CHFC in mind, we composed relevant questions for the interviews. The questions focused on specific experience with relevance to the nature of the job. Scenario-based questions were included which aimed at assessing the capacity to handle different situations and provide new ideas for quality implementation. Moreover, we are planning to develop and conduct biannual appraisal systems which will include self-assessment as per CHCF.

However, one of the challenges we faced during the implementation of the learning was that the CHCF processes are lengthy. This makes them more effective for long-term projects but time-consuming for staff. In Sojhla, we are working on short-term projects and therefore, these lengthy processes are not fully applied and adopted within the short period of time. For this reason, I would recommend that a training is provided on implementing the CHCF in short-term processes as well to adopt maximum guidelines of the framework in our field of work.

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We were taught to carefully choose our mode of communication to effectively influence communities in a positive way and bring real change.

Reehana, Easy Approach Community Organization (EACO), Pakistan

Reehana participated in a training titled “Essentials of Social Mobilization” held in Lahore under Community World Service Asia’s Capacity Enhancement Program for local humanitarian and development practitioners in Pakistan. The training took place in August 2019 and was participated by twenty-eight staff members representing eleven civil society organizations from across Pakistan. Participants strengthened their knowledge and skills on concepts of mobilization and influencing, conflict resolution and policy development in the four-day workshop.

Employed with Easy Approach Community Organization (EACO) as a Program Manager for ten years, Reehana is actively engaged in community mobilization and management of Community-Based Organizations[1] (CBOs). She is responsible to ensure smooth implementation of projects through providing guidance and support to field staff and monitoring and reporting on the project. With over 15 years of experience in the development sector, Reehana has worked with various local and national level organizations in different capacities and found this training to be one of the most enriching personal development experiences in her career.

When I saw the contents of the ‘Essentials of Social Mobilization’ training I could not wait to attend it. The content was related to the work we are doing in EACO, therefore, I believed that the learning would be fruitful in terms of strengthening influence and bringing change in the communities we are working in,

 shared.

I have taken part in numerous trainings focused on Microfinance, Leadership Skills, Human Resource Management and Social Mobilization. But I was lucky to get a chance of attending this training workshop as the holistic approach incorporated by the CEP[2] team has been very interactive and high-yielding for me.

The two facilitators leading the training, Moazzam Ali and Nergis Ameer Khan, engaged us in developing content of the training resulting in the content being relevant to our work and nature of field activities. We also gave input in designing the pre and post training assessments to make the learning more effective and useful. The most interesting aspect of the training was identifying a need for a social mobilization policy and actually starting drafting one during the training.  EACO did not have a separate policy on social mobilization. Currently, EACO is working on the first draft of the policy and aims to take support of Community World Service Asia for review and recommendations for improvements.

After enhancing my own skills and building my own knowledge at the training, I organized a training for the fifteen field staff members of EACO. The learnings of my training with CWSA, were shared with all the participants and the team assured to implement the new techniques of mobilization in their field of work. The training provided insights on conflict resolution. Consequently, the field team arranged a community level meeting to resolve the conflict between two communities in Mohala Sadiqi Haidri Farooqabad in Sheikhupura district. There was no draining system for waste water. People in the communities were facing health issues due to the standing dirty water in the area. The conflict arose as the communities blamed each other for not constructing a proper drainage system. In the meeting, community members were mobilized to gather measurements for the pipelines to install the drainage system. The costs of installing the system were divided among the two communities and two members from each community were selected to collect the funds. The communities mutually agreed to invest jointly to build a better drainage system for both the parties to benefit from. The project of draining system was completed under EACO technical and partial financial support,

expressed Reehana.

The training allowed a systematic learning of social mobilization which consequently improved our quality of work. The communities we work in trust us more and are comfortable with our interventions. I will be happy to recommend such trainings to my colleagues and CBOs[3]as they are relevant to our work and are very useful in the humanitarian sector. These learning opportunities provide a platform to network and increase our capacities at the same time,

 concluded Reehana emphatically.

[1] Community based organizations (CBO’s) are nonprofit groups that work at a local level to improve life for residents.

[2] Capacity Enhancement Program

[3] Community Based Organizations

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National level organizations are considered agents of change as they amplify community voices through awareness raising and networking. Consequently, they play an instrumental role in education and changing public opinion and often collaborate on initiatives to ensure that social development concerns of communities at local, provincial and national level are addressed.

To achieve effective sustainable change, NGOs must have the ability to plan and facilitate efficient communication processes that mobilize efforts at both the organizational and programmatic levels. Consciousness, relationship building and networking is key to enabling positive policy change in favor of marginalized communities.

Community World Service Asia conducted a five-day training on “Influencing for positive change” in Murree. Twenty-one humanitarian and development practitioners from local organizations across Pakistan, participated in the five-day residential training in December 2019. The lead trainer of the training, Aftab Ahmed Awan, is a development professional and Human Rights and Sexual and Reproductive Health and Rights expert with 15 years of experience in the field of development and Human Rights Programs Management, working with government, national and international developmental organizations. Currently he is the Chief Executive Officer (CEO) of Society for Sustainable Development (SSD) in Islamabad.

The agenda of the training enabled participants to understand tools and approaches for influencing and making decisions towards sustainable change. The sessions enhanced knowledge on developing strategic approaches for the policy engagement. Participants were equipped with strategic communication plans to design campaigns for social change through policy reforms on local and national level. The training sessions applied a participatory approach, that included role plays, group exercises and discussions and kept participants engaged throughout the workshop.

The session on ‘Understanding and Contextualizing Influencing’ helped participants identify relevant stakeholders, set goals and define strategies to achieve their objectives. Influencing messages were the key highlight that tailored to specific target audiences in order to frame the issue and persuade others to support the network’s position. In group assignments, participants developed key messages for their relevant target audiences. The participants were asked to keep two key elements in mind while developing the messages, namely language and content. The content refers to the central idea of the message while language consists of the words, we choose for communicating our message.

Stakeholder’s analysis is important to build a consensus to support a network’s Influencing issue. The larger the support base, the greater are the chances of success. Group activities aided in strengthening networks to build alliances. These alliances aim to work together to achieve common goals.

Participants’ Voices:

 “The training on Influencing Positive Change was a great learning experience. Aftab, our lead trainer, an energetic and motivational person kept us engaged throughout the sessions. The participatory approach allowed us to engage, interact and learn from each other’s’ experiences.” Sardar Shahzeb Hanif, Read Foundation

“The resource person, Aftab, had a good grip on the sessions he conducted. The training was very engaging and interactive. The sessions on development of effective messages, risk analysis and mitigation strategies provided knowledge and ways to involve communities in the humanitarian actions.”  Ambreen Kanwal, Strengthening Participatory Organization (SPO)

“The training was really thoughtful, and according to the needs and expectations as mentioned in the baseline and Training Needs Assessment. The activities during the training has advanced my knowledge on stakeholder analysis, behavior change communications, political analysis and monitoring and evaluation in the process of influencing for positive change.  The contents delivered during the sessions were well planned and informative.”  Dr. Muhammad Shafi, Brook Pakistan

“The sessions provided ample information on policy analysis, developing effective communications skills and designing influential key messages to deliver during campaigns. The diverse group present at the training allowed experience sharing and productive networking.”  Zafar Malik. Aaghaz Foundation

“I am grateful to get this opportunity to learn and enhance my experience. The training materials were easy to understand and accessible. I am more confident now to plan a campaign for influencing and delivering positive messages for change. The sessions on power analysis, risk assessment and communication strategies have enabled me to plan campaigns on interesting topics and convey the right message. The action plans developed on the last day will help us utilize our learning and implement the tools we have learnt for effective campaigns.”  Zunaira Cheema, Youth Development Center, Punjab House

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As a component of Community World Service Asia and University of Peshawar’s collaborative interventions[1], a seven-day residential training on “Interactive Theatre for Influencing” was conducted at the University’s Baragali campus in the northern hills. Twenty-four aid workers and theatre activists from thirteen local NGOs and performing art groups participated in the training.

Participants were engaged in theoretical and practical learning exercises that aimed to improve acting skills and communication, enhance abilities, introduce stage ethics and sharpen dialogue delivery. The workshop style training also worked towards introducing and enhancing script writing techniques, issue identification and performance techniques among participants.

Practice sessions of real theatre plays were conducted as part of the training to enable the participants to link awareness raising on prominent issues with their play theme and performance.  They were sensitized on utilizing this art form to deliver messages of positive social change.  The various activities of the training provided participants with an opportunity to share experiences and ideas with each other that would help them in highlighting community issues through designing interactive theater performances in the future.

During the week-long training, participants developed action plans to ensure the implementation and application of the learning and techniques they had learnt in their respective communities. The training increased the capacity of local theatre groups to use theatre as a tool to influence communities to bring about progressive societal changes and uphold their rights. Participants also learnt theatre improvisation techniques such as effective use of body language, eye contact with the audience, balancing vocals and following a rhythm during the play to make more impact. All these skills would facilitate the theatre activists with helping rural and under-priviliged communities to overcome their collective issues and inspire positive perceptional changes,

Participants Voices

Interactive theatre for Influencing was a platform where I got the opportunity to get to know myself better and look at my capabilities from a different perspective. My confidence level boosted and as a result, I participated in the group exercises without hesitation. In addition, I was able to improve my vocal and dialogue delivery, body movement and gestures.

All participants were engaged in interactive activities through which we learnt how to engage and influence the audience in interactive theater performances. We appreciate the organization and the management team for providing learning opportunities to continuously upgrade our skills and deliver the content effectively.

Mujahid Ali, Programme Manager, Bunyad Literacy Community Council

This training played a vital role in educating me about the effective ways and tools that can be used for influencing communities. Such trainings are a source for personal development and knowledge building. We learnt different tools to bridge the knowledge gap existing in communities. The training enhanced the ability to highlight sensitive and ignorant problems prevailing in our society. I aim to utilize the theater delivery techniques shared in the training to achieve our objective of a progressive and developed society.

Tariq Khan, Livelihoods Officer, Secours Islamique France (SIF)

I had no prior knowledge of theatre before attending this training. This experience provided the history, types and the importance of theatre. The activities conducted during the sessions in the training built my confidence and allowed me to effectively influence communities and encourage change to make progressive societies.  Theater in one of the most effective ways to influence communities and encourage them towards development and change.

Misbah Naureen, Training Coordinator, Institute of Rural Management

[1] Under CWSA’s  Capacity Enhancement Project supported by Bread for the World

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Good leaders are made, not born. If you have the desire and willpower, you can become an effective leader. Good leaders develop through a never-ending process of self-study, education, training, and experience.

Jago, 1982

With over fifteen years of experience in the development sector, Muhammad Bux Kumbhar’s passion is to advocate for the rights of disadvantaged communities. As an Executive Director of a local organization named, Sukaar Welfare, Muhammad Bux works to achieve women and youth empowerment through community development and advocacy initiatives. For years Muhammad Bux has been engaged in global networking and voluntary activism initiatives with different partners on issues such as child marriages, sexual and reproductive health, nutrition, youth empowerment and gender mainstreaming. He regularly participates in social and digital awareness-building campaigns and writes proposals to implement relevant local projects.

As an active member of the District Engagement Group[1], we engage with different government departments such as Social Welfare, Women Development, Health, Education and the Police to build relationships and influence public authorities and provincial stakeholders on structures of law and policies related to women empowerment,

shared Muhammad Bux.

Finding the topic relevant to his responsibilities, Muhammad Bux registered himself for a four-day training titled, Influencing for Social Change, organized by Community World Service Asia. Impressed with the trainer’s twenty-five year national and global experience, Muhammad Bux could not contain his excitement to participate in the training.

Muhammad Bux shared that the training offered participants practical \ tools that were easily applicable in their daily work.

The training helped us understand the influence processes that can lead to achieving sustainable change. During the training, participants developed awareness-raising campaigns focused on influencing effectively through the use of different tools. We analyzed risks and sensitive features involved in designing influential campaigns,

he said.

The training enhanced the participants’ knowledge and skills on developing effective and persuasive educative campaigns that could lead to social change. Muhammad Bux was able to apply the learnings from the training to his work immediately. He said,

On my return, I modified the language of our nature of work. During our coordination campaigns, we now use new terms like ‘influencing,’ ‘networking’ and ‘liaising with stakeholders.’ I replicated part of the training and transferred the learning amongst the staff of Sukaar Welfare organization. They are already engaged voluntarily with organizational campaigns, so they understand the new term ‘influencing for social change’. I also shared my key learnings from the training to ensure more impact of the advocacy work done and to help our organization influence the communities effectively and resolve our issues with stakeholders.

Sukaar Welfare is now reevaluating and restructuring their advocacy strategies to be able to bring about more effective social change among the communities it works with.

[1] Formed under the ‘Every Voice Counts’ project, implemented by CWSA and supported by CARE International

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For a zero hunger world, people around the globe should eat healthy diets, the United Nations (UN) Food and Agriculture Organization (FAO) has said in a booklet that is released ahead of World Food Day on October 16.

The goal of the UN-mandated Sustainable Development Goals of meeting ‘zero hunger’, according to the document, can be met by eating more seasonal fruits and vegetables and reducing the consumption of junk food. Over 820 million people — approximately one in nine people around the world — were hungry, and malnutrition affected one in every three people, the FAO noted.

To share the learning, Community World Service Asia organized a session in the village of Padmoo Bheel Union Council Khararo Charan, District Umerkot on October 16. Fifteen men and women from the community participated in the activity. The session focused on the theme which said “Our Actions Are Our Future. Healthy Diets for a #ZeroHunger World”. As a result of globalization, urbanization and income growth, our diets and eating habits have changed. The event generated awareness who suffer from hunger and increased knowledge for food security and nutritious diet intakes for all. Communities were sensitized on ensuring food security in households and how to avoid wasting food at home, marriage ceremonies and other communal gatherings.

Community Voices:

The session was very informative in terms of learning how to avoid food wastage and eat healthy food items for better health. New learning for me was food being our fundamental and basic right.

Janat from Padmoo Bheel village, Umerkot

It is important to make food as per the needs and number of people. Excess food often is wasted which is not good. The session shed light on how food is made excessively in communal gatherings and is wasted in large number. We will in the future make the food according to the need and number of people.

Ranjeet from Padmoo Bheel village, Umerkotet

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Hira Gul has worked in Pakistan’s development sector for more than 10 years. As a Community Mobilization Officer, Hira works with LASOONA to mobilize communities around improved livelihoods, governance reforms and health in Thana in the Malakand District. Her job is busy and multifaceted—she conducts sessions on developing market linkages, skill development, water and sanitation, inclusive development, improved governance, women’s empowerment and much more—and she is always eager to learn how to better support the communities she serves.

When Community World Service Asia announced the “Essentials of Social Mobilization” training, I immediately showed interest in attending the workshop as I was eager to learn modified and effective processes of social mobilization,

she shared.

Hira was one of 22 participants from five national nongovernment organizations who gathered in Peshawar in March 2019 to enhance their social mobilization skills to raise awareness of and demand for a particular development objective through dialogue. Lead Trainer Muazzam Ali, a seasoned expert in community mobilization with CWSA, facilitated the four-day training workshop on practical skills for successful social mobilization.

The training enhanced our understanding of social mobilization as an approach. We learnt the key elements and the true role of a social mobilizer. Basic communications skills, ethics and tools were provided for successful mobilization processes. Moreover, the training taught us how to manage community expectations and keep them engaged through the project life cycle, 

Hira recalled.

After the training, Hira said she was able to use the learning right away, including actively implementing the Do No Harm Policy while engaging communities in project activities.

In addition, through rapport building with women, I gave a session on the Do No Harm policy and mobilized them towards the outcomes of the project. This way the project participants are provided assistance with dignity and safety.

She also found the training useful in managing an ongoing conflict in communities she supported. Under LASOONA’s Governance Reform project, two communities in Union Council Miadam in Swat were engaged in a conflict in relation to Community Physical Infrastructure (CPI) Schemes. Thanks to Community World Service Asia, Hira managed to resolve the conflict through her learning she gathered from the session on Conflict Resolution.

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Local level organizations engage the most crucial, unreachable areas of a community, empowering it from within. They enable community members to enhance their own and others’ capacity to create waves of social change. One way Community World Service Asia supports local organizations in their grassroots efforts is to equip them with effective strategies of social mobilization. These strategies assist communities in contributing to and participating more productively in social, economic, politico-legal and decision-making fora to improve the lives of the most vulnerable.

Bringing Social Mobilization to Communities Through Training

Community World Service Asia’s Essentials of Social Mobilization training workshop aims at enhancing social mobilizers’ skills to overcome existing barriers in communication, performance and engagement with their target communities.

CWSA conducted this training at the Department of Social Work at University of the Punjab from August 28 to 31, 2019. The training engaged 28 social mobilizers and staff members from 11 local organizations in various theoretical and practical learning experiences to enhance their social mobilization capabilities. Participating organizations included Médecins du Monde, Helping Hand for Relief, The Brooke Hospital for Animals Pakistan, Easy Approach Community Organization (EACO) and Forum for Language Initiatives.

The training helped the participants to develop an understanding of:

  • the essential traits of a social mobilizer;
  • how to use effective tools of communication;
  • the steps for enhancing community engagement;
  • how to identify the root cause of an issue in a community;
  • how to disarm myths and stereotypes and employ cultural and contextual strategies to overcome challenges; and
  • project management and problem handling.

The training employed a mix of activities, energizers, group discussions, indoor and outdoor role plays, innovative use of audio/visual techniques and daily reinforcement to support learning. It also provided an opportunity for the participants to share their experiences and success stories with their peers, which helped them to develop a sense of trust and confidence, strengthening the group work dynamics.

By the end of the four days, with the support of the CWSA team and resource persons, Moazzam Ali and Nergis Khan, the participants prepared customized action plans to apply their learning within their organizations and in the communities they serve. Equipped with practical knowledge and actionable plans, the participants expressed their eagerness for additional training on other topics to continue to increase their effectiveness in their work.

Participants’ Voices:

“The training techniques were interesting and engaging. The trainers, Moazzam Ali and Nergis Khan, not only held theoretical session, they also engaged participants in practical learning exercises such as role plays and group activities. We can replicate these activities in the target communities to build capacities of community members.” Mahmood Ahmad Medecins du Monde

“The activities conducted in the training workshop were interactive and provided long-term learning. The session on Policy of Social Mobilization made me realize the importance of having such a policy on an organizational level. These policies can be designed in accordance with the culture and context of the organization, which will boost the efficacy of the project activities for the welfare of communities.”

Rehana Yasmeen Easy Approach Community Organization (EACO)

“The training content helped me in overcoming the communication and mobilization gaps which exist in my field work. Moreover, the training environment was very welcoming, and it allowed me to share experiences openly and learn from others’ as well.”

Sajjad Ahmad Forum for Language Initiatives

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For any new employee, it takes time to learn and adjust to their new working environment. Through leadership training with Community World Service Asia, Samsam Haider—a new Agriculture Development Officer for the Farmers Friend Organization (FFO) Support Program—is starting his career in development with important skills to excel in his challenging and multifaceted role.

After completing his M.Phil. degree in Agricultural Extension eight months ago, Samsam started working in the FFO Support System Program’s Operations Department. Samsam is responsible for developing and organizing Farmers Field Schools (FFS) and providing assistance to agriculture projects. He also organizes capacity development initiatives and performs departmental tasks involving data collection and management and monthly reporting.

According to Samsam, the FFO Support Program’s projects involve many different components, such as Human and Institutional Development, Health and Nutrition, Youth Development, Women’s Empowerment and more. Each component requires strong leadership skills, high confidence and effective team building skills to generate positive and productive outcomes.

Samsam says he participated in the Leadership Development for Managers (LDM) training workshop organized by Community World Service Asia in April 2019 because

The workshop was the essential platform for me to excel in my skills.

He added that the training taught him more than its name implied and was helpful both in his role at work and in his personal interactions. He commented,

The workshop was not limited to leadership content, as it also covered management styles, communication skills and motivation and team building. The training provided the opportunity to learn how to incorporate leadership strategies in our practical and professional lives.

For example, following the training, Samsam said he was able to apply the Conflict Management Style right away with his colleagues to understand their behavior and management traits. He explained,

A person’s behavior varies in different situations of conflict management. It can be difficult for me to judge the situation. To combat this, I developed a 15-statement form for various colleagues to rate their views on different situations occurring in the workplace. It was an interesting exercise, as I got to know how different individuals perform in various situations. Moreover, it helped me understand the working environment and the nature of my colleagues,

Samsam said.

Now, he says, he feels much more prepared for many different challenges and scenarios that will inevitably occur as he grows in his career. He said,

The learning I gained from the LDM Workshop has been fruitful, as it helped me to know my colleagues better. I learnt basic leadership skills and explored the latest trends and techniques of leadership to incorporate in my professional life. I will seek more learning opportunities focused on building capacities in communication skills, managerial leadership, time management and team building.

In addition to his own growth, he is also sharing what he learned with others at the monthly meeting of the FFO Support Program’s Operations Management Focus Group. Though Samsam is one of the newer faces at work, he—like a true leader—is already working to improve the culture of his organization through learning and collaboration.

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