Training Calendar

Are you a Quality and Accountability practitioner? If yes, this is your opportunity to ensure humanitarian and development quality and accountability is strengthened and your skills and standards are polished! If not, you can still help build the network: Sponsor a colleague! Can you and your organization support a professional from a national organisation you work with to join this Training of Trainers?

This event is a unique opportunity for development and humanitarian aid workers across borders who have been leading in promoting and implementing approaches for enhanced collective Q&AAP to discuss and update on the latest developments, and equip them for further dissemination and implementation.

The attached brochure provides more details on the training content and logistics itself. If you wish to nominate any person(s) from your own organization or from among your partners for this event, kindly fill this online application OR you can also register by completing the downloadable application form. Please ensure to send the filled form to shaprograms@communityworldservice.asia.

Please click on Training Package to download Brochure, Invitation Letter and Application Form.

Rationale

The impact of humanitarian work on communities depends greatly upon the quality of services and accountability of actions both during emergency and non-emergency times.

However, the impact of our activities depends as much on behavioural and professional standards of individuals who work for our organisations. Humanitarian agencies therefore have a duty of care to affected communities and a responsibility to ensure that right-holders are treated with dignity and respect and that certain minimum standards of behaviour are observed. The goal is to create an environment free of sexual exploitation and abuse, harassment and other unacceptable behaviour in humanitarian crisis and development work

Course Aim and Objectives

This course aims to gather professional humanitarian workers from (I)NGOs, UN, donors and government agencies who aim to become experts in complaints handling. It will allow participants to understand the linkages between quality & accountability and handling complaints, from reception to investigation and implementation of the learning. More specifically, at the end of the course, participants have acquired the following skills:

• Understand the different Q&A initiatives and how they complete each other
• Explain and apply the 9 Core Humanitarian Standard (CHS) commitments and identify how they contribute to improved humanitarian interventions
• Explain terminology related to sensitive complaints
• Understand the global investigative framework including specific skills to conduct interviews
• Demonstrate a robust knowledge on how to handle complaints, from communication to reception of complaints and subsequent investigations
• Able to support and manage an ongoing investigation and its follow-up action

Methodology

The methodology will be very participatory, allowing participants to be involved in a dynamic way at all times through presentations, debates, experience sharing, group work, learning parts, videos. The course will be conducted in English.

Who should Apply

This workshop has been designed for those staff members working to establish and handle complaints system in their organizations or staff members involved in the Prevention of Sexual Exploitation and Abuse (PSEA) as well as investigation sensitive complaints. Applicants fulfilling the following criteria are eligible to participate:

• Senior and mid-level managers, including project coordinators involved in complaints handling and PSEA
• Proficiency in English

How to apply

• Kindly fill out the Online Application Form till  October 15, 2018

Applicants will be notified/confirmed about their participation by October 30, 2018

When: December 07-10, 2018

Where: Bangkok, Thailand

Registration Fee: US$ 800 (includes facilitation fee, training materials, meals during the workshop and shared accommodation). Participants have to cover their travels & dinners.

Application deadline: Oct 15, 2018

Meet the Trainer

Ms. Ester Dross is an independent consultant with over 25 years of experience, specializing in accountability, prevention of sexual exploitation and abuse, gender and child protection.

Ester had extensive exposure to humanitarian certification systems and accountability to affected populations while working with HAP International as their Complaints Handling and Investigation Advisor, later as their Certification Manager. She has been closely involved in the Building Safer Organizations Project since 2005, dealing with sexual exploitation and abuse of beneficiaries, particularly focusing on gender and child protection. Over the last 6 years and since working as an independent consultant, Ester has been leading a pilot project for FAO on accountability and gender mainstreaming in emergencies and working with numerous NGOs including ACT Alliance members, supporting and training their staff on gender issues, child protection, accountability, complaints handling and investigations. She is an experienced investigator herself and has conducted investigations in Asia, South America, Africa and Europe.

Cancellation/Postponement

CWSA reserves the right to cancel or postpone the course if circumstances require. Registered participants will be informed with 100% fee refund. However, if the participant wishes to cancel the registration, he/she requires informing CWSA office at least one month in advance or else the fee will not be refunded.

DISCLAIMER:

CWSA shall not be made liable for any damage, loss, illness, injuries or death that may occur to or be caused by the participants during the course of training or travel to and from the training venue.

For further details, please contact:

Mr. Rizwan Iqbal
Email: qa.support@communityworldservice.asia
Contact: +92 51 2307484
Web: www.communityworldservice.asia

FIVE DAY TRAINING ON INFLUENCING POSITIVE CHANGE

HOW WILL THE TRAINING BE USEFUL?

National NGOs are considered agents of change as they amplify community voice through awareness raising and networking. They play an instrumental role in education and changing public opinion and often collaborate on initiatives to ensure that social development concerns of communities at national level. This enables problem solving at national level by engaging local authorities, decision makers in government, media and other key stakeholders at different stages of the development process.

To achieve effective sustainable change, NGOs must have the ability to plan and facilitate efficient communication processes that mobilize efforts at both the organizational and programmatic levels. Awareness raising and networking is a key to enabling positive policy change in favor of marginalized communities. In many cases however, the strengths and capabilities of the community are often underutilized due to an unfavorable ecosystem for local action, limited funds and inexperience.

TRAINING OBJECTIVES

Being able to demonstrate an understanding of tools and approaches required for influencing decision making towards sustainable change Enhancing knowledge on developing a strategic approach to policy engagement and its communication Equipping participants on designing campaigns for social change through policy reforms

WHO IS IT FOR?

Humanitarian and development practitioners Middle to senior level project or program managers Coordinators of local NGOs and INGOs.

All applicants must have interest and some prior experience in networking and linkages development.

MEET THE TRAINER

Qadeer Baig, currently the CEO and Principal Consultant of the NGO Resource Centre has over 20 years of work experience in international humanitarian and development organizations, program management, advocacy and networking. He holds a Master’s degree in NGO management from the London school of economics. He has designed, facilitated and led numerous workshops, policy advocacy campaigns, evidence-based policy advocacy workshop for CSOs and relevant networks in Pakistan and internationally on issues of enabling policy environment for NGOs, legal and fiscal reforms in south Asia, child and early-age marriages , gender based violence, curriculum reforms and human rights.

HOW TO APPLY?

Kindly fill the following form by following this link: https://goo.gl/rgD1cp

REGISTRATION

PKR. 20,000/- (Including accommodation, meals, training material, certificate and two-day training refresher). Travel would be arranged by participating organizations.

Early-bird Discount – 10% (for applications received till 05 November, 2018)

FEE DISCLAIMER

Participants will be eligible to reclaim fee if informed 10 working days before the event.

Applicants will be informed of their application confirmation by November 15, 2018. Please make sure to include all contact information (postal address, email or phone number) for further communication.

Download Brochure