Quality and Accountability Orientation
This basic course employs a participatory approach which includes use of presentations, group learning activities, and role-play exercises to introduce participants to the importance, structure, and purpose of an accountability framework, Core Humanitarian Standard (CHS) and Sphere Minimum Standards.
This advanced level workshop provides participants with in-depth knowledge and facilitates the development of action plans for the implementation of CHS and Sphere Minimum Standards within their ongoing program activities.
Complaints Response Mechanisms (CRM)
Developing a Complaints Response Mechanism
Through classroom learning and case study analysis, participants will understand the purpose and value of a CRM, develop a CRM implementation plan, and identify the challenges faced in the application of a CRM.
Implementing a Complaints Response Mechanism
This course is designed for organizations which are committed to establishing a CRM as part of their commitment towards accountability and focuses on how a CRM will support the delivery of quality services to their target populations.
Developing an Accountability Framework
Participants will understand the meaning, purpose, and value of an accountability framework as a comprehensive tool of communication for essential information and will draft an accountability framework and implementation plan.
Monitoring Progress against an Accountability Framework
This course trains and prepares participants to monitor and assess their organizational practices, policies, and procedures against the Accountability Framework.
Using Sphere in Monitoring & Evaluation
This workshop will develop the capacity of aid workers to strengthen the efficiency and effectiveness of monitoring and evaluation by incorporating Sphere’s principles and indicators into a streamlined process.
Using CHS in Monitoring & Evaluation
This workshop provides aid workers with an opportunity to explore and practically include CHS requirements in their monitoring and evaluation process for maximizing their efficiency, effectiveness, and impact.
Training on Understanding Sphere Technical Standards and Companion Standards
This course provides participants with the tools to understand and implement international standards for quality planning, implementation, monitoring, and evaluation during humanitarian response.
Guided Self-Assessment against CHS Standard
This course provides humanitarian and development organizations with an in-depth analysis tool to identify areas of good practice and improvement to enhance planning and program design.
Mainstreaming Quality & Accountability (Q&A)
The Q&A Mainstreaming training will offer insights and tools on how organisations could embark on a mainstreaming journey. For organisations that are already promoting and applying Q&A, the training will offer a platform to discuss some of the challenges and pitfalls of Q&A mainstreaming process.