Quality & Accountability Events

The Perbhat theater group with the team of community World Service Asia.

Sphere Regional Focal Point, Community World Service Asia organized a theater performance on the Sphere standard #6.3 Food Assistance. Two theater performances were conducted in Ratan Bheel and Mandhal Thakur villages of Umerkot district in Sindh, Pakistan on December 6th! A total of 130 men and women participated in the community-level event.

The play highlighted some challenges faced during the targeting, distribution and delivery processes of food assistance. Perbhat, a local theater group and local partner of CWSA, performed an interactive theater play to highlight the food distribution methods or direct cash/voucher delivery mechanisms that are efficient, equitable, secure, safe, accessible and effective and are in line with the Sphere standards. The play emphasized on the guidelines derived from the Sphere Handbook 2018 that guides the CSOs to use the minimum standards to protect the rights of all groups of society to promote their dignity and ensure their inclusiveness and protection.

Voices of the Community:

Savetri from Ratan Bheel village in Umerkot shared, “The play promoted the importance and respect of differently able and children in the community. These two groups are mostly overlooked but today we learnt that the new Sphere Handbook promotes the inclusion of all groups including men, women, children, youth and the differently able members of communities.”

Khatoon from Ratan Bheel village in Umerkot quoted, “The needs of men, women, children, youth and differently able members of the communities were given importance. None of the group was disregarded as all are served equally during emergency crisis.”

Dhano, Ratan Bheel village, Umerkot. “We learnt an important message today stating that the food assistance provided by various organizations should be according to the needs of community members”

Kiran Bashir, Project Manager, Community World Service Asia. “Sphere Handbook 2018 promotes the inclusion of all women, youth, elders and differently able members of local communities. Every voice counts so let us raise our voices together and share the message of equal participation.”

Jai Ram Dhaas, Ratan Bheel village, Umerkot. “We learnt that the Sphere Handbook 2018 caters the needs of all women, children and most importantly of the differently able members in the community who are mostly gone unnoticed.”

Article written & developed by the CHS Alliance Communications Team

On 4th & 5th October, the CHS Alliance took part in the 20th Humanitarian Congress in Berlin. Focusing on topical issues such as migration and the safeguarding crisis, participants discussed how to best support crisis-affected people in a polarized political environment.

The Humanitarian Congress Berlin is a forum to analyze and discuss the theory and practice of humanitarian action. Each year, it brings together over 800 leading and emerging experts from around the globe to share experiences and knowledge in an international and multidisciplinary setting. This year the Congress discussed current political trends and their implications for the people at the core of humanitarian work.

Bonaventure Sokpoh, CHS Alliance’s Head of Policy, Advocacy & Learning, and Shama Mall, Deputy Regional Director of Programs and Organizational Development at Community World Service Asia (CWSA) and Board member of the CHS Alliance, both participated in a panel discussion focusing on humanitarian accountability. It was an opportunity for both of the members to advocate for the CHS and the Core Humanitarian Competency Framework.

Currently there are so many different quality and accountability standards available for the sector, and in many cases, they really changed the way we respond to emergencies, but the question remains whether we are doing enough in practice,” Shama said. Specifically, she would like to see changes in organisational behaviours and attitudes to ensure a more meaningful engagement at the community level: “staff should be able to demonstrate accountability in their day-to-day activities.

She believes that change must come from the leadership, who needs to demonstrate accountability on every level and that

staff will follow by example

. She also warned that, based on her experience, in certain cultures managers find it hard to demonstrate personal accountability or even hold their own team members to account, as people don’t want to get into confrontational situations.

Another problem is that managers also find it difficult to admit that they have gaps in their programming. I believe that the Core Humanitarian Competency Framework (CHCF) can help achieve these behavioural changes. This framework helps to look at the core competencies that are needed in an organisation to promote a more accountable culture.

Bonaventure promoted the Alliance’s flagship publication, the Humanitarian Accountability Report (HAR), which was recently launched and examines how change happens in the humanitarian sector.

We found that we have sufficient procedures, standards, code of conducts and alike; however, we are struggling with the application of these codes

he said, backing up Shama’s earlier comment.

Real change happens when commitments translate into practice on the ground.

Demonstrating the relevance and usefulness of the CHS Verification Scheme he argued that

once an organisation has been verified against the Core Humanitarian Standard on Quality and Accountability (CHS), we are able to see its strengths and weaknesses, where we need to put our efforts to make further improvements.

The aggregated verification data collected so far shows that the aid sector needs to make progress with regard to its application of Commitment 5 of the CHS (complaints mechanisms), as well as Commitment 4 (communication with communities) and Commitment 7 (learning from experience).

It’s good to have the data, but we also need to hear the voices of the affected people, and that’s the reason why we started to work together with Ground Truth Solutions in Chad.

The first results of the perception survey show discrepancies between the perception of aid workers and crisis-affected populations. For example, while aid workers feel confident in their targeting, respondents within the crisis-affected population were much less certain, with only 34% considering that those most in need are reached.