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Rationale

The impact of humanitarian work on communities depends greatly upon the quality of services and accountability of actions both during emergency and non-emergency times. However, the impact of our activities depends as much on behavioural and professional standards of individuals who work for our organisations. Humanitarian agencies therefore have a duty of care to affected communities and a responsibility to ensure that right-holders are treated with dignity and respect and that certain minimum standards of behaviour are observed. The goal is to create an environment free of sexual exploitation and abuse, harassment and other unacceptable behaviour in humanitarian crisis and development work.

Course Aim and Objectives

The objective of this course is to gather professional humanitarian workers from (I)NGOs, UN, donors and government agencies who aim to become experts in complaints handling. It will allow participants to understand the linkages between quality & accountability and handling complaints, from reception to investigation and implementation of the learning. More specifically, at the end of the course, participants will have acquired the following skills:

  • Understand the different Q&A initiatives and how they complete each other
  • Explain and apply the 9 Core Humanitarian Standard (CHS) commitments and identify how they contribute to improved humanitarian interventions
  • Explain terminology related to sensitive complaints
  • Understand the global investigative framework including specific skills to conduct interviews
  • Demonstrate a robust knowledge on how to handle complaints, from communication to reception of complaints and subsequent investigations
  • Able to support and manage an ongoing investigation and its follow-up action

Methodology

The methodology will be very participatory, allowing participants to be involved in a dynamic way at all times through presentations, debates, experience sharing, group work, learning parts, videos. The course will be conducted in English.

Who Should Apply

This workshop has been designed for those staff members working to establish and handle complaints system in their organizations or staff members involved in the Prevention of

Sexual Exploitation and Abuse (PSEA) as well as investigating sensitive complaints. Applicants fulfilling the following criteria are eligible to participate:

  • Senior and mid-level managers, including project coordinators involved in complaints handling and Protection from Sexual Exploitation and Abuse (PSEA)
  • Proficiency in English

How to apply

Kindly fill out the Online Application Form: https://forms.gle/trS5Rf5A1zCtRhqM8 or fill the attached form and send it to qa.support@communityworldservice.asia by October 20, 2019. Applicants will be notified/confirmed about their participation by October 31, 2019. For further information or queries please feel free to contact us: qa.support@communityworldservice.asia

Please make sure you include contact information (postal address, e-mail or phone number) you will access during those dates, at the latest. Space will be allocated on a ‘first-confirmed, first-served’ basis. Payment of the tuition fee will confirm the course registration.

Things you need to know!

When: November 29 – December 2, 2019
Where: Bangkok, Thailand
Registration Fee: US$ 650 (All-inclusive except for dinners and travel cost to & from Bangkok).
Application deadline: October 20, 2019

Please note

  • Participants are expected to arrive in Bangkok on November 28 and depart on December 3 and will be accommodated for maximum 5 nights (on double occupancy basis).
  • All participants are expected to attend the collaborative event on the morning of 29th of November.
  • Two meals (breakfast and lunch), in addition to refreshments will be provided during the training. Participants will be responsible for their own dinner.
  • Participants are advised to please confirm any expense related information from Community World Service Asia to ensure all financial matters are clarified.

Meet the Trainer

Ms. Ester Dross is an independent consultant with over 25 years of experience, specializing in accountability, prevention of sexual exploitation and abuse, gender and child protection.

Ester had extensive exposure to humanitarian certification systems and accountability to affected populations while working with HAP International as their Complaints Handling and Investigation Advisor, later as their Certification Manager. She has been closely involved in the Building Safer Organizations Project since 2005, dealing with sexual exploitation and abuse of beneficiaries, particularly focusing on gender and child protection. Over the last 6 years and since working as an independent consultant, Ester has been leading a pilot project for FAO on accountability and gender mainstreaming in emergencies and working with numerous NGOs including ACT Alliance members, supporting and training their staff on gender issues, child protection, accountability, complaints handling and investigations. She is an experienced investigator herself and has conducted investigations in Asia, South America, Africa and Europe.

There’s More

The CHS Exchange

When: 08.30 AM Tuesday, November 19 to 12.00 PM Wednesday, November 20
Where: Pullman Bangkok King Power Hotel 8/2 Rangnam Road, Thanon-Phayathai, Ratchathewi, 10400 Bangkok

Organized by the CHS Alliance, the CHS Exchange provides the opportunity to debate and discuss how the CHS can make aid work better for people in crisis. For more detail and registration please visit https://www.chsalliance.org/events/bangkok-chs-exchange/

The CHS Alliance General Assembly (Members only)

When: Wednesday afternoon, November 20 to Thursday, November 21
Where: Pullman Bangkok King Power Hotel 8/2 Rangnam Road, Thanon-Phayathai, Ratchathewi, 10400 Bangkok

The physical General Assembly of CHS Alliance members is an important opportunity for the membership to agree on the collective way forward, in our commitment to the CHS and making aid work better for people. For more details and registration, please visit https://www.chsalliance.org/get-support/event/bangkok-chs-exchange-and-general-assembly/

OCHA/ICVA/ADRRN Events

When: Tuesday, November 26 to Friday, November 29
Where: Bangkok, Thailand (Venue to be decided)

United Nations Office for the Coordination of Humanitarian Affairs (OCHA), The International Council of Voluntary Agencies (ICVA) and Asian Disaster Reduction and Response Network (ADRRN) are holding a range of events, including thematic sessions, in a collaborative manner during the four days. For more details, please be in touch with the organizers.

Launch and Panel Discussion

When: 09.00 AM to 12.00 PM Friday, November 29
Where: Windsor Suites Hotel 10/1 Sukhumvit Soi 20, Sukhumvit Road, Bangkok, Thailand.

A collaborative event will be organized by Community World Service Asia, OCHA, ICVA, ADRRN, Act Church of Sweden, CHS Alliance and Sphere. It will include the launch of the updated booklet on Quality and Accountability for Project Cycle Management. This user-friendly booklet is designed especially for field practitioners working in the humanitarian and development sector to improve quality and accountability of their projects towards communities. The revised version aims to introduce advance tools to use at each stage of the project cycle, allowing enhanced practical implementation of quality and accountability. The launch will be followed by a stimulating panel discussion by panelists representing a range of experiences on accountability towards affected populations. More information will be circulated soon.

Advancing women leadership

When: November 24 to 29, 2019
Where: Windsor Suites Hotel 10/1 Sukhumvit Soi 20, Sukhumvit Road, Bangkok, Thailand

Community World Service Asia is organizing a training on Advancing Women Leadership. This training is a holistic approach to leveraging the strength and power of women. We are all unique beings and this course lends itself to that. For more details and registration, please visit: http://bit.do/a-w-l-2019

Training of Trainers on Quality & Accountability to Affected Populations

When: November 23 to 29, 2019
Where: Windsor Suites Hotel 10/1 Sukhumvit Soi 20, Sukhumvit Road, Bangkok, Thailand

As part of Community World Service Asia’s response to the demands for more support on awareness raising, capacity building and collective learning, we are delighted to announce the upcoming Training of Trainers on Quality & Accountability to Affected Populations. This event is a unique opportunity for all agencies, to equip staff to both disseminate and implement the standards. For more details and registration, please visit: http://bit.do/fbbcU

Cancellation/Postponement

CWSA reserves the right to cancel or postpone the course if circumstances require. Registered participants will be informed with 100% fee refund. However, if the participant wishes to cancel the registration, he/she requires informing CWSA office at least one month in advance or else the fee will not be refunded.

About Community World Service Asia

Community World Service Asia is a humanitarian and development organization, Registered in Pakistan, head-quartered in Karachi and implementing initiatives throughout Asia. We aim to address factors that divide people by promoting inclusiveness, shared values, diversity, and interdependence. Marginalized communities are assisted Irrespective of race, faith, color, age, sex, economic status, or political opinion. Respecting the right to choose how to live, we work with marginalized communities to overcome the impacts of inequalities and lead peaceful, dignified and resilient lives.

Our focus areas include: Emergencies; Climate Action and Resilience Building; Education; Health; Livelihoods; Water, Sanitation & Hygiene; and, Humanitarian Quality and Accountability. We engage in the self-implementation of projects, cooperation through partners, and the provision of capacity building trainings and resources at the national, regional and global levels.

To strengthen and extend the reach of our commitments to promoting quality and accountability in humanitarian response, we are a member of the Core Humanitarian Standard (CHS) Alliance and Sphere. We are the Sphere Country Focal Point in Pakistan and the Regional Partner in Asia for the Sphere. Community World Service Asia is ISO 9001:2015 certified and has also received the USAID management standards certification. We have also been certified as a Gender Friendly Organization (GFO) in Pakistan and have undergone the CHS self-assessment. Our commitment and capacities enable us to collaborate with key partners on advocating, building capacity, and enhancing quality and accountability of humanitarian action both within Pakistan and the wider region.

Disclaimer

Community World Service Asia shall not be made liable for any damage, loss, illness, injuries or death that may occur to or be caused by the participants during the course of training or travel to and from the training venue.

Download

Click here download brochure and invitation letter.

For further details, please contact:

Mr. Khurram Saeed
Email: qa.support@communityworldservice.asia
Contact: +92 51 2307484
Web: www.communityworldservice.asia

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Rationale

The impact of humanitarian work on communities depends greatly upon the quality of services and accountability of actions both during times of emergency and non-emergency. With millions of people affected by disasters and conflicts, the importance of Quality & Accountability to Affected Populations is undeniable.

Therefore, enhancing collective Quality and Accountability is not an option for humanitarian actors and organisations. However, while implementation happens, both staff and organisations recognize that they face many challenges, and proper use of the existing relevant tools is still at stake.

As part of Community World Service Asia’s response to the demands for more support on awareness raising, capacity building and collective learning, we are delighted to announce the upcoming Training of Trainers on Quality & Accountability to Affected Populations. This event is a unique opportunity for all agencies, to equip staff to both disseminate and implement the standards.

Methodology

The methodology will be very participatory, allowing participants to be involved in a dynamic way at all times through presentations, debates, experience sharing, group work, learning pairs, writing sessions, design of proposals and recommendations, etc. The course will be conducted in English.

Who is this training for?

  • (I)NGOs, UN agencies, Governmental actors, donors, universities, private sector, etc.
  • Both humanitarian and development actors

Participants:

  • Have attended previously a training or a ToT on a related topic
  • Are leaders in promoting Quality, AAP and PSEA
  • Have experience in: a) implementing Quality, AAP and PSEA approaches and tools, or b) managing projects or programmes, or c) training, facilitating and adult learning
  • Have a ‘good enough’ command of English

ToT Aim:

This ToT aims to gather committed professional humanitarian and development actors from around the world who are leaders in promoting and implementing Quality, AAP and PSEA throughout the Humanitarian Programme Cycle (HPC)/ Project Cycle Management (PCM), update them on the latest developments and tools, and equip them for further implementation and dissemination.

By the end of the ToT, participants should be able to:

  1. Identify key initiatives contributing to Quality, AAP and PSEA and their updated tools such as the Core Humanitarian Standard (CHS), Sphere and the Humanitarian Standards Partnership (HSP), etc.
  2. Outline the opportunities and challenges faced by humanitarian and development workers in contextualising and applying collectively principles, commitments and standards throughout the HPC/ PCM
  3. Describe and use adult learning principles, techniques and tools
  4. Design an action plan on Quality, AAP and PSEA tailored to their context
  5. Identify strategies and means by which they and their colleagues can collaborate and coordinate with other agencies.

Things you need to know!

Where: Windsor Suites Hotel Bangkok, Thailand

When: November 23-29, 2019

Fees: NGO US $1200/- INGO US $1400/- UN US $1600/- (All-inclusive except dinners and travel cost to & from Bangkok)

Language: English

Please note

  • Participants are expected to arrive in Bangkok on November 22 and depart on November 29, evening and will be accommodated for maximum of 8 days (7 nights).
  • All participants are expected to attend the collaborative event on the 29th of November, as it is linked to issues that will be covered during the TOT.
  • Two meals (breakfast and lunch), in addition to refreshments, will be provided during the training. Participants will be responsible for their own dinner.
  • Participants are advised to please confirm any expense related information from Community World Service Asia to ensure all financial matters are clarified.

How to apply:

Kindly click on the following link or QR code for registration: http://bit.do/fbbcU Or fill-in the attached application and send it along with your resume to shaprograms@communityworldservice.asia by October 30, 2019.

Applicants will be notified if their participation is confirmed as application forms are received. Please make sure you include contact information (postal address, e-mail or phone number) you will access during those dates, at the latest. Space will be allocated on a ‘first-confirmed, first-served’ basis. Payment of the tuition fee will confirm the course registration.

There’s MORE!

THE CHS EXCHANGE

When: 08.30 AM Tuesday, November 19 to 12.00 PM Wednesday, November 20

Where: Pullman Bangkok King Power Hotel 8/2 Rangnam Road, Thanon-Phayathai, Ratchathewi, 10400 Bangkok.

Organized by the CHS Alliance, the CHS Exchange provides the opportunity to debate and discuss how the CHS can make aid work better for people in crisis. For more detail and registration please visit https://www.chsalliance.org/events/bangkok-chs-exchange/

The CHS Alliance General Assembly (Members only)

When: Wednesday afternoon, November 20 to Thursday, November 21

Where: Pullman Bangkok King Power Hotel 8/2 Rangnam Road, Thanon-Phayathai, Ratchathewi, 10400 Bangkok

The physical General Assembly of CHS Alliance members is an important opportunity for the membership to agree on the collective way forward, in our commitment to the CHS and making aid work better for people. For more details and registration, please visit https://www.chsalliance.org/get-support/event/bangkok-chs-exchange-and-general-assembly/

OCHA/ICVA/ADRRN Events

When: Tuesday, November 26 to Friday, November 29

Where: Bangkok, Thailand (Venue to be decided)

United Nations Office for the Coordination of Humanitarian Affairs (OCHA), The International Council of Voluntary Agencies (ICVA) and Asian Disaster Reduction and Response Network (ADRRN) are holding a range of events, including thematic sessions, in a collaborative manner during the four days. For more details, please be in touch with the organizers.

LAUNCH AND PANEL DISCUSSION

When: 09.00 AM to 12.00 PM Friday, November 29

Where: Windsor Suites Hotel 10/1 Sukhumvit Soi 20, Sukhumvit Road, Bangkok, Thailand.

A collaborative event will be organized by Community World Service Asia, OCHA, ICVA , ADRRN, Act Church of Sweden, CHS Alliance and Sphere. It will include the launch of the updated booklet on Quality and Accountability for Project Cycle Management. This user-friendly booklet is designed especially for field practitioners working in the humanitarian and development sector to improve quality and accountability of their projects towards communities. The revised version aims to introduce advance tools to use at each stage of the project cycle, allowing enhanced practical implementation of quality and accountability. The launch will be followed by a stimulating panel discussion by panelists representing a range of experiences on accountability towards affected populations. More information will be circulated soon.

ADVANCING WOMEN LEADERSHIP

When: November 24 to 29, 2019

Where: Windsor Suites Hotel 10/1 Sukhumvit Soi 20, Sukhumvit Road, Bangkok, Thailand

Community World Service Asia is organizing a training on Advancing Women Leadership. This training is a holistic approach to leveraging the strength and power of women. We are all unique beings and this course lends itself to that. For more details and registration, please visit: http://bit.do/a-w-l-2019

MANAGING COMPLAINTS RESPONSE MECHANISM (CRM)

When: November 29 – December 2, 2019

Where: Windsor Suites Hotel 10/1 Sukhumvit Soi 20, Sukhumvit Road, Bangkok, Thailand

Organized by Community World Service Asia and ACT Church of Sweden, this course aims to gather professional humanitarian and development workers from (I)NGOs, UN, donors and government agencies to become experts in complaints handling. It will allow participants to understand the linkages between quality & accountability and handling complaints. For more details and registration, please visit: http://bit.do/c-r-m-2019

Click here to download the brochure

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Last year, Community World Service Asia successfully executed the Quality and Accountability (Q&A) Week in the month of December. Two training workshops on Quality & Accountability to Affected Populations (Q&AAP) and Complaints Response Mechanism (CRM) followed by a Share Fair on Q&AAP including the launch of the new Sphere Handbook 2018 and The State of the Humanitarian System 2018 Report were held with the participation of over 150 guests from 25 countries.

This year again, Act Alliance members, Community World Service Asia and ACT Church of Sweden are excited to announce the up-coming Quality and Accountability week in November. The up-coming events include three trainings followed by a Launch event and Panel discussion.

Enhancing Collective Quality & Accountability to Affected Populations (Q&AAP)

With millions of people effected by disasters and conflicts, the importance of Q&AAP is undeniable. As part of Community World Service Asia’s response to the demands for more support on awareness raising, capacity building and collective learning, we are delighted to announce the upcoming refresher, Training of Trainers on Q&AAP. This event is a unique opportunity for all agencies, to equip staff to both disseminate and implement the standards. The Lead Trainer, Sylvie Robert, is an independent consultant with 25 years of experience, specializing in Quality and Accountability to Affected Populations (Q&AAP).

Workshop on Managing Complaints Response Mechanism (CRM)

Humanitarian agencies have a duty of care to affected communities and a responsibility to ensure that right-holders are treated with dignity and respect and that certain minimum standards of behavior are observed. This course aims to gather professional humanitarian workers from (I)NGOs, UN, donors and government agencies who aim to become experts in complaints handling. It will allow participants to understand the linkages between quality & accountability and handling complaints, from reception to investigation and implementation of the learning. The Lead Trainer for this training workshop is Ester Dross. She is an independent consultant with over 25 years of experience, specializing in accountability, prevention of sexual exploitation and abuse, gender and child protection.

Advancing Women Leadership

As women we are preoccupied with everything around us that we often neglect, to our own detriment, ourselves. To be provocative in transforming the way we view ourselves as women, treat each other as allies, and agents of change in a world that greatly needs the strength and leadership qualities of women. This session is a holistic approach to leveraging the strength and power of women. We are all unique beings and this course lends itself to that. It is an opportunity to facilitate, lead, take control, and think outside the box about real problems that impact women. Connie Cheung, Lead Trainer, brings a different kind of energy and approach to workshops in an effort to bring out the authentic leader in everyone. Connie’s career is grounded in emergency management. Through the years she has complemented her career by actively coaching, mentoring, and addressing issues related to workplace wellness, which include mental health and well-being.

Launch and Panel Discussion

The launch and panel discussion of the Quality and Accountability for Project Cycle Management booklet will be conducted after the completion of the three training workshops. This user-friendly booklet is designed especially for field practitioners who work in the humanitarian sector to improve quality and accountability of their projects towards communities. The revised version aims to introduce advance tools to use at each stage of the project cycle, allowing enhanced practical implementation of quality and accountability.

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Sphere partners, International Council of Voluntary Agencies, Community World Service Asia, Church of Sweden, ADRRN and Alnap, launched the revised edition of the #SphereHandbook in Bangkok on December 11. 150 participants representing the humanitarian community of over 30 countries attended the regional event.

The panel discussion with key experts launched presentations of recent findings and products followed by a debate on hot topics related to Quality and Accountability to Affected Populations (Q&AAP), with a focus on communities and people affected by the crisis as the main target.

The event was concluded with an announcement of a Share Fair on Quality and Accountability to Affected Populations. Participants of the Training of Trainers on Q&AAP, together with some initiatives leading the work and research on humanitarian standards lead presentations and discussions on different tables.

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Are you a Quality and Accountability practitioner? If yes, this is your opportunity to ensure humanitarian and development quality and accountability is strengthened and your skills and standards are polished! If not, you can still help build the network: Sponsor a colleague! Can you and your organization support a professional from a national organisation you work with to join this Training of Trainers?

This event is a unique opportunity for development and humanitarian aid workers across borders who have been leading in promoting and implementing approaches for enhanced collective Q&AAP to discuss and update on the latest developments, and equip them for further dissemination and implementation.

The attached brochure provides more details on the training content and logistics itself. If you wish to nominate any person(s) from your own organization or from among your partners for this event, kindly fill this online application OR you can also register by completing the downloadable application form. Please ensure to send the filled form to shaprograms@communityworldservice.asia.

Please click on Training Package to download Brochure, Invitation Letter and Application Form.

Training Package

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