A Training of Trainers on Quality and Accountability to Affected Populations

A Training of Trainers on Quality and Accountability to Affected Populations


The impact of humanitarian work on communities depends greatly upon the quality of services and accountability of actions both during times of emergency and non-emergency. With millions of people affected by disasters and conflicts, the importance of Quality & Accountability to Affected Populations is undeniable.

Therefore, enhancing collective Quality and Accountability is not an option for humanitarian actors and organisations. However, while implementation happens, both staff and organisations recognize that they face many challenges, and proper use of the existing relevant tools is still at stake.

As part of Community World Service Asia’s response to the demands for more support on awareness raising, capacity building and collective learning, we are delighted to announce the upcoming Training of Trainers on Quality & Accountability to Affected Populations. This event is a unique opportunity for all agencies, to equip staff to both disseminate and implement the standards.


The methodology will be very participatory, allowing participants to be involved in a dynamic way at all times through presentations, debates, experience sharing, group work, learning pairs, writing sessions, design of proposals and recommendations, etc. The course will be conducted in English.

Who is this training for?

  • (I)NGOs, UN agencies, Governmental actors, donors, universities, private sector, etc.
  • Both humanitarian and development actors


  • Have attended previously a training or a ToT on a related topic
  • Are leaders in promoting Quality, AAP and PSEA
  • Have experience in: a) implementing Quality, AAP and PSEA approaches and tools, or b) managing projects or programmes, or c) training, facilitating and adult learning
  • Have a ‘good enough’ command of English

ToT Aim:

This ToT aims to gather committed professional humanitarian and development actors from around the world who are leaders in promoting and implementing Quality, AAP and PSEA throughout the Humanitarian Programme Cycle (HPC)/ Project Cycle Management (PCM), update them on the latest developments and tools, and equip them for further implementation and dissemination.

By the end of the ToT, participants should be able to:

  1. Identify key initiatives contributing to Quality, AAP and PSEA and their updated tools such as the Core Humanitarian Standard (CHS), Sphere and the Humanitarian Standards Partnership (HSP), etc.
  2. Outline the opportunities and challenges faced by humanitarian and development workers in contextualising and applying collectively principles, commitments and standards throughout the HPC/ PCM
  3. Describe and use adult learning principles, techniques and tools
  4. Design an action plan on Quality, AAP and PSEA tailored to their context
  5. Identify strategies and means by which they and their colleagues can collaborate and coordinate with other agencies.

Things you need to know!

Where: Windsor Suites Hotel Bangkok, Thailand

When: November 23-29, 2019

Fees: NGO US $1200/- INGO US $1400/- UN US $1600/- (All-inclusive except dinners and travel cost to & from Bangkok)

Language: English

Please note

  • Participants are expected to arrive in Bangkok on November 22 and depart on November 29, evening and will be accommodated for maximum of 8 days (7 nights).
  • All participants are expected to attend the collaborative event on the 29th of November, as it is linked to issues that will be covered during the TOT.
  • Two meals (breakfast and lunch), in addition to refreshments, will be provided during the training. Participants will be responsible for their own dinner.
  • Participants are advised to please confirm any expense related information from Community World Service Asia to ensure all financial matters are clarified.

How to apply:

Kindly click on the following link or QR code for registration: http://bit.do/fbbcU Or fill-in the attached application and send it along with your resume to shaprograms@communityworldservice.asia by October 30, 2019.

Applicants will be notified if their participation is confirmed as application forms are received. Please make sure you include contact information (postal address, e-mail or phone number) you will access during those dates, at the latest. Space will be allocated on a ‘first-confirmed, first-served’ basis. Payment of the tuition fee will confirm the course registration.

There’s MORE!


When: 08.30 AM Tuesday, November 19 to 12.00 PM Wednesday, November 20

Where: Pullman Bangkok King Power Hotel 8/2 Rangnam Road, Thanon-Phayathai, Ratchathewi, 10400 Bangkok.

Organized by the CHS Alliance, the CHS Exchange provides the opportunity to debate and discuss how the CHS can make aid work better for people in crisis. For more detail and registration please visit https://www.chsalliance.org/events/bangkok-chs-exchange/

The CHS Alliance General Assembly (Members only)

When: Wednesday afternoon, November 20 to Thursday, November 21

Where: Pullman Bangkok King Power Hotel 8/2 Rangnam Road, Thanon-Phayathai, Ratchathewi, 10400 Bangkok

The physical General Assembly of CHS Alliance members is an important opportunity for the membership to agree on the collective way forward, in our commitment to the CHS and making aid work better for people. For more details and registration, please visit https://www.chsalliance.org/get-support/event/bangkok-chs-exchange-and-general-assembly/


When: Tuesday, November 26 to Friday, November 29

Where: Bangkok, Thailand (Venue to be decided)

United Nations Office for the Coordination of Humanitarian Affairs (OCHA), The International Council of Voluntary Agencies (ICVA) and Asian Disaster Reduction and Response Network (ADRRN) are holding a range of events, including thematic sessions, in a collaborative manner during the four days. For more details, please be in touch with the organizers.


When: 09.00 AM to 12.00 PM Friday, November 29

Where: Windsor Suites Hotel 10/1 Sukhumvit Soi 20, Sukhumvit Road, Bangkok, Thailand.

A collaborative event will be organized by Community World Service Asia, OCHA, ICVA , ADRRN, Act Church of Sweden, CHS Alliance and Sphere. It will include the launch of the updated booklet on Quality and Accountability for Project Cycle Management. This user-friendly booklet is designed especially for field practitioners working in the humanitarian and development sector to improve quality and accountability of their projects towards communities. The revised version aims to introduce advance tools to use at each stage of the project cycle, allowing enhanced practical implementation of quality and accountability. The launch will be followed by a stimulating panel discussion by panelists representing a range of experiences on accountability towards affected populations. More information will be circulated soon.


When: November 24 to 29, 2019

Where: Windsor Suites Hotel 10/1 Sukhumvit Soi 20, Sukhumvit Road, Bangkok, Thailand

Community World Service Asia is organizing a training on Advancing Women Leadership. This training is a holistic approach to leveraging the strength and power of women. We are all unique beings and this course lends itself to that. For more details and registration, please visit: http://bit.do/a-w-l-2019


When: November 29 – December 2, 2019

Where: Windsor Suites Hotel 10/1 Sukhumvit Soi 20, Sukhumvit Road, Bangkok, Thailand

Organized by Community World Service Asia and ACT Church of Sweden, this course aims to gather professional humanitarian and development workers from (I)NGOs, UN, donors and government agencies to become experts in complaints handling. It will allow participants to understand the linkages between quality & accountability and handling complaints. For more details and registration, please visit: http://bit.do/c-r-m-2019

Click here to download the brochure