Quality and Accountability
Quality and Accountability Hub

Follow the Learning Journey on Quality, Accountability and Safeguarding
Virtual Learning Session I: LEARN
Virtual Learning Session II: UPDATE
Virtual Learning Session III: PANEL

The fourth Virtual Learning Session, as part of the Learning Journey on Quality, Accountability and Safeguarding, was conducted on February 10, 2022. The session, designed and facilitated by Sylvie Robert, gave participants an opportunity to initiate bilateral work, through digging into concrete and focused aspects for improvement and upholding quality and accountability standards.  

What can be done practically and how?

“This session will focus on how we will design our improvement plans. Additional coaching support will be provided to those individuals or organisations who are willing to receive it. The coaching will aim at designing and/or refining the improvement plans of the concerned organisation and monitor its implementation. In the group activity today, you will discuss how you wish to do this, which mechanisms need to be adopted or improved and what actions and activities will take place,” shared Sylvie. The improvement plans will be shared with concerned management and organisations to ensure coherency through their implementation.

38 humanitarian and development practitioners from Asia, Africa and the Middle East participated in the 4th Virtual Learning Session ‘CLINIC’.

Establishing concrete strategies to put the Standards into ACTION!

Key Take-Aways

“It is critical to come up with practical measures to set the standards in countries facing comparable challenges to Syria, since there are technological challenges such as shortage of energy, internet access, telephone and other restricted resources.

Additionally, tangible ways to assist individuals on the ground living in restrictive environments must be identified, where the humanitarian mission may conflict with culture. Individuals’ personal status is affected by these contradictory conditions, necessitating psychological assistance.

Techniques for approaching at-risk populations, including children, youth, elderly, women, and other vulnerable groups, must be identified in order to encourage communities to share their concerns and risks without hesitancy. In addition, we must develop strategies to increase community trust in complaint processes relating to privacy and security of personal information, as well as educate personnel to respond efficiently and timely.

During project interventions, staff capacity needs to be built in conducting interviews, surveys, and evaluations. Integration and coordination with government agencies and local governments are also important. It is vital to raise awareness among senior management in organisations about the need of understanding these standards and their application tools as a logical aspect of the mission in achieving these standards at community and organisational level.”
P. J. from Syria

“The key priorities highlighted in the discussion included improvements to complaint processes, refined code of conduct, improved accessibility to work with the affected population, and increasing the capacities of both humanitarian staff and communities.

Organisation are constantly working to improve safeguarding and establish policies and guidelines that are based on the Core Humanitarian Standard. Furthermore, organisations are striving to enhance accountability to the affected population. However, staff and community competence on techniques and tools used to ensure quality, accountability, and safeguarding is crucial. These sessions provided valuable insights into the various contexts that exist throughout the regions, as well as expanded knowledge through the exchange of best practises and experiences.

A member in the group emphasised the need of improving the complaint system and improve its functionality for communities to access it openly and without hesitation. Moreover, policies and guidelines need to be established to cover all aspects of safeguarding including gender, diversity, protection, code of conduct and PSEA. These principles must also be communicated to communities in their native languages for communities to know what the organisation is obliged to do for them.”
N. Y. from Afghanistan

“We have prioritised the improvement in the complaint handling mechanisms. Having an effective complaint handling procedure in place ensures that your organisation is ready to overcome difficult situations, which benefits both the humanitarian practitioners and communities. It is also critical to have clear policies and procedures in place for complaint systems and how to use them effectively and efficiently.

Furthermore, our conversation led to prioritisation of the need to increase community capacity in using complaint mechanisms on the ground. To strengthen their voice and influence, communities must be aware of complaint procedures and accessibility options. This will promote community empowerment and involvement in programme decisions that directly impact them.

A well-written code of conduct clarifies an organisation’s mission, values and principles, linking them with the standards. It is equally important to revise the code of conduct reflecting the context and standards from time to time. The reviewed and amended code of conduct can then be provided to all staff and any additional training can be delivered for better understanding and implementation.”
J. P. from Korea

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Follow the Learning Journey on Quality, Accountability and Safeguarding
Update on Virtual Learning Session I: LEARN

Update on Virtual Learning Session II: UPDATE

As part of this Learning Journey on Quality, Accountability and Safeguarding, Sylvie Robert designed and facilitated a panel discussion on topics inter-connected with the quality and accountability Standards’ application through the project life.

This session combined highly committed panelists and field practitioners to exchange view and experiences on a wide range of key topics spanning the project life such as: The Do No Harm approach, building local capacities, empowerment, localisation and equitable partnerships, ethics and principles in emergencies, two-way communication mechanisms, community engagement, gender and empowerment and finally, Standards’ verifications options.

53 humanitarian and development practitioners from Asia, Africa and the Middle East participated in the 3rd Virtual Learning Session ‘PANEL’.

Applying ethics & principles in emergencies:
Codes of Conduct, Complaints and Feedback Mechanisms, including PSEAH

“The humanitarian movement is a universal movement with a lot of disparity and diversity. To meet the challenges faced by local actors on the ground, organisations must adopt a simple, up-to-date, communicative code of conduct based on universal principles. Furthermore, organisations must have a mechanism in place to ensure that the code of conduct is followed at all levels. There must be complaints procedures in place for this to happen. The method for collecting complaints must be responsive, transparent, protective, independent and impartial.”
Philippe Dureau, Dorcas

Localisation and equitable partnerships through the Nexus: Can we avoid sub-contracting only?
“Localisation should not be generalised; we need to be very context specific and understand the challenges and successes that the local actors are reaching every day. In addition, localisation is not only limited to the emergency context, but also applies during the humanitarian and the longer term, through the ‘Nexus’. Moreover, localisation is a shared responsibility between the local actors and the donor agencies. Therefore, it is important for both parties to build strong and meaningful partnerships, be active in collective advocacy and promote unified coalition.”
Eman Ismail, ICVA MENA

Do No Harm & Do Some Good: The importance of context analysis from upfront!
“Commitment 3 of CHS says Humanitarian response strengthens local capacities and avoids negative effects. Do No Harm is about unintended negative effects of our work on community and conflict dynamics. It is also about how we approach the people we work with in terms of respect, fairness, accountability and transparency. It is crucial to know the dynamics of the communities and region we are working in, and other context details. It can be difficult to get this kind of information but we need to look beyond the needs assessments that we are doing. We need to know much more about the environment, who else is living there and who are the different stakeholders involved. Staff and partners are often good sources of information.”
Corita Corbijn, ZOA

Capacity Building and Learning – Strategies
“In order for capacity building and learning initiatives to make a difference, both at institutional and individual level, we need to provide a space for discussion and have the right balance between knowledge, skills, and attitude. The CHS is a learning journey, for organisations involved, whether international or national, as well as for the CHS Alliance. We need to nurture mutual learning space, and tend toward longer learning journeys, linking theory and practice. We see great opportunity and value into this learning series involving Syria, Afghanistan and Pakistan, and this is certainly one we can all learn from.”
Geneviève Cyvoct, CHS Alliance

The CHS verification scheme: Dreaming of a joint self-assessment led locally?
“The CHS verification is a way forward on how we can put the standards into practice. The verification is a structured and systematic process that determines how closely an organisation’s work adheres to the CHS. The verification method ensures that processes, rules, and policies are in place at the organisational level, guaranteeing that interventions are of high quality and accountable. It also ensures that such policies are followed in projects and activities on the ground. Finally, it verifies that quality and accountability measures are included in collaborative practises and tools.”
Bonaventure Sokpoh, CHS Alliance

Invaluable community engagement!
“In principle everyone agrees to involve and engage communities in the humanitarian work but when it comes to practice each context brings us new challenges. We can perform better if we know & benefit from existing tools & contextualise them based on the situation.  For example, the CHS Commitment 4 that relates to community engagement puts focus on meaningful participation. It’s requirements can guide us to function responsibly. On top of this, humanitarian practitioners must prioritise the safety & dignity of communities participating in the interventions. Staff should be considerate of what, when & how to communicate with communities. We, at ACT Alliance, are CHS certified, and each audit brings us a new perspective from communities to further improve. The CHS verification is an independent process that allows organisations to know how communities feel about our work.”
Rizwan Iqbal, ACT Alliance

Gender, empowerment and inclusion: A critical aspect to all stages of our work!
“Gender is cross-cutting humanitarian quality and accountability aspects. It is essential for improvements in humanity and accountability and many of us in the development sector are working diligently to ensure that it is fully integrated. Women’s empowerment is directly linked to inclusion and participation. Women’s participation in humanitarian programmes has been prioritised, and community mechanisms have been reinforced to ensure women’s participation. It is critical to guarantee that men and women participate in formal and informal decision-making on equal footing.”
Palwashay Arbab, Community World Service Asia

ASKs: ‘Do these considerations apply in your working context? What are limitations and opportunities? What could be concrete actions for improvement?’

“In order to apply the Quality and Accountability Standards, we need to have a collective approach. In the Syrian context, increased coordination between humanitarian actors on the ground is imperative. Furthermore, a uniform reporting system is required so that greater emphasis may be placed on the impact that must be reported rather than the report’s structure. In addition, assistance is needed in mapping target regions so that responses and interventions can be more efficient and effective.”
F. K. E. from Syria

“Donors’ requirements can be overwhelming for organisations, especially for individuals who are unfamiliar with the language and concepts of accountability to affected communities. The funding framework for humanitarian efforts at the local level must be considered. In addition, integrations must be structured so that the focal person managing complaints is clear on the needs, time, and nature of the work.”
T. S. from Pakistan

“The language and the context of the Quality and Accountability Standards have to be simple in text and meaning, in order for communities to understand and relate to them easily. A group member mentioned that one of the methods to solve this challenge was to hold theatre performances in the communities based on different chapters of the Sphere Handbook 2018. As a result, the communities were able to comprehend the handbook’s criteria and connect to them in their own context. Language can be misinterpreted in the Syrian setting. We need to figure out how to get the right message to the right individuals in a practical way. In addition, in the communities with whom we work, there is apprehension about filing complaints. People are concerned with breach of confidentiality, insecurity, or a complaint not reaching to the qualified people. We have enhanced our campaigns to raise awareness on complaint methods, but there is still more work to be done in this area.”
D. J. from Syria

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Follow the Learning Journey on Quality, Accountability and Safeguarding
Update on Virtual Learning Session I: LEARN

The second session of this Learning Journey on Quality, Accountability and Safeguarding, facilitated by Sylvie Robert, included a panel discussion which was joined by Wassila Mansouri, from Sphere and Bonaventure Sokpoh, from the CHS Alliance to share the basics, few updates and best practices of applying quality and accountability standards such as the Sphere standards, the Core Humanitarian Standard (CHS) and the Humanitarian Standards Partnership (HSP).

Sylvie introduced the session saying, “Today, we will update each other on how various initiatives can be taken at the field level to enhance quality and accountability through increased community engagement. It will be interesting to have an update from the Core Humanitarian Standard (CHS), Sphere Standards and the Humanitarian Standards Partnership and gather views on how we are – or could – practically apply these in the best possible way.”

40 humanitarian and development practitioners from Asia and the Middle East participated in the half-day Virtual Learning Session ‘UPDATE’.

Bringing the Core Humanitarian Standard & Sphere Standards Closer to People We Serve

While discussing the content of the Core Humanitarian Standard, Bonaventure shared, “The Standard places people affected by crisis at the centre of humanitarian action, and it sets out nine Commitments that organisations and individuals involved in humanitarian response can use to improve the quality and effectiveness of the assistance they provide. The CHS has been built upon a bottom-up approach that contributes to harmonising and strengthening the coherence of humanitarian actions. We should apply the CHS not only to improve the organisation’s accountability to people affected by disaster, conflict or poverty but also to improve the efficiency, effectiveness and impact of the organisation’s work.”

Referring to the Sphere Standards, Wassila said, Sphere has always put people at the centre of humanitarian action, recognizing that their active engagement is essential to ensure assistance meets people’s needs and supports them in their recovery. There is stronger wording throughout the Sphere Handbook 2018 that recommends working with affected people at all stages of the response instead of simply consulting them.”

Applying CHS to local contexts. Relevant Commitment and Key Actions:

“All the commitments are applicable in the context of the Syrian community and the organisations working on ground in Syria. However, our discussion identified Commitment 8[1] as most relevant as achieving this commitment will lead to fulfilling the other commitments. Consequently, one of the key actions to assign funds to strengthen the role and build capacity of individuals involved in MEAL[2] as their efficient involvement in the implementation of the standards will allow organisation to efficiently work towards achieving the standards and ensure quality, accountability & safeguarding. In addition, opportunities such as sessions, seminars and virtual events should be conducted where organisations can share experiences and best practice to increase learning.” B. S. from Syria

“We have seen that many organisations in Afghanistan are developing and enforcing policies and guidelines adhering to the Core Humanitarian and Sphere Standards. Organisations have mainstreamed the standards in their Code of Conducts and Safeguarding & Protection Policies. The mainstreaming of the standards in the project planning and designing have empowered communities and increased their participation in the interventions,” Dr. Naqibullah D. from Afghanistan

“Continuous awareness raising is mandatory for humanitarian aid workers, especially individuals working directly with the communities. Actions should be taken to make the standards available in local languages so that the communities can understand and relate to the commitments effectively.” Samreen Qaimi from Pakistan

Engaging communities while applying Sphere and the Humanitarian Standard Partnership (HSP)

“Local structures formed in the communities such as Steering and Village committees allows increased community engagement and ownership. Some organisations in India are conducting Community Accountability Assessment to assess, design, implement, monitor and evaluate community engagement and accountability activities in support of programmes and operations, especially under the themes of safeguarding and PSEAH.” Tooba Siddique from Pakistan

“Communication with the communities is key. It gives an open channel for communities and relevant stakeholders to convey the needs and ways to address the needs. Focal Group Discussions, awareness sessions, capacity building workshops and direct interviews are some few channels, which allows communities to learn about the process and relevant details of the planned intervention. Volunteers from the communities is another effective way to ensure community engagement in project interventions.” D. J. from Syria

“Communities should be motivated to be part of the impact that the projects aim to achieve. Motivation can be built through capacity building opportunities and their involvement in decision-making processes. Engaging in project interventions provides community members with the opportunity to become active members of their community and has a lasting, positive impact on society at large. It also helps communities develop civic and social responsibility skills and become more aware of what their community needs.” Fawzia J. from Afghanistan

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  1. Communities and people affected by crisis receive the assistance they require from competent and well-managed staff and volunteers.
  2. Monitoring, evaluation, accountability, and learning (MEAL)


The first step of a learning journey on ‘Quality, Accountability to Affected Populations and Safeguarding’ kick started on February 1, 2022. A series of Virtual Learning Sessions and a Coaching Lab will run over a course of six months (January to June 2022)

A learning journey on Quality, Accountability and Safeguarding
Coaching Lab – Capitalisation of Experiences – Learning for the future

As part of this process, four Virtual Learning Sessions are jointly hosted and organised by Community World Service Asia (CWSA) and ZOA, for the Syria Joint Response (Cordaid, Dorcas, Oxfam, TDH Italy, ZOA and local partners), supported by the Dutch Relief Alliance. Other partners are also involved such as ACT Alliance, Act Church of Sweden, ADRRN’s Quality and Accountability (Q&A) Hub, CHS Alliance, International Council of Voluntary Agencies (ICVA) and Sphere.

This initiative aims to bring together committed humanitarians who are leaders in promoting and implementing Quality and Accountability and its relevant standards and tools throughout the project/programme cycle. The primary goal is to update them on the latest developments and tools around people centred approaches to quality and accountability, and facilitate localisation, learning and contextualisation in the humanitarian, development and peace nexus.

While sharing the strategy of the session, Sylvie Robert, who designed this learning strategy and is the lead facilitator, said, “We are all part of this learning journey. We will work together to design improvement plans in a realistic manner, tailored to your context, and provide coaching to monitor these plans to see how we are implementing what we have discussed and agreed to improve. Along the process, we will capitalise experiences at individual and organisational levels and across different organisations and regions. The learning will allow to design the next steps of the journey.”

Why are we here together?

“During the Virtual Learning Sessions, we will review what is available in terms of standards and tools, as well as how we can apply and use these across the project or programme cycle,” shared Sylvie.

65% of the participants joined the session to better understand Quality, Accountability, and Safeguarding, while 30% joined to identify practical ways of mainstreaming Quality, Accountability and Safeguarding. The remaining 5% aim to improve their programming skills.

Forty-one humanitarian and development practitioners from Asia and the Middle East participated in the first half-day Virtual Learning Session ‘LEARN’ that gave participants a platform to share experiences from a wide array of diverse locations and organisations.

The session commenced with an introductory video of the Core Humanitarian Standard.  

ASKs: While applying Quality and Accountability in your work, what limitations and opportunities are you facing in your specific working context? What key actions must be undertaken to uphold Quality and Accountability?

In response to the questions, participants reviewed, in small groups, good practices, challenges, and gained insights of different humanitarian networks and communities working on the ground on the application of Q&A.

While sharing key insights from the discussion, Qamar Iqbal from Pakistan said, “Three critical components were underlined to ensure quality and accountability in project intervention: participation, coordination, and communication. Engagement of all stakeholders in every phase of the project cycle management ensures participation of all. Likewise, effective coordination and communication of goals, expectations, successes and challenges are fundamental tenets of quality & accountability. Communities must be clear on the existing complaint response mechanism in place. To use the mechanisms in place efficiently and effectively, all processes and procedures should be properly explained to the necessary stakeholders.”

In the implementation phase, participants agreed that organisations should be able to adapt to contextual and situational changes. Engaging communities and enabling their effective participation during the planning and assessment phases is a critical challenge for many organisations. To address this concern, several organisations are utilising cutting-edge methods such as Multi-Cluster/Sector Initial Rapid Assessment (MIRA)[1]. It is a precursor to cluster/sectoral needs assessments and provides a process for collecting and analysing information on affected people and their needs to inform strategic response planning. People First Impact Method (P-FIM) is another tool and an approach that gives communities a voice. It allows communities to identify the important changes in their lives and what these are attributable to, and reveals the wider dynamics within the life of a community.

While sharing limitations and opportunities of applying quality & accountability, Fadi Kas Elias from Syria added, In Syria, we have started to focus on the quality of humanitarian interventions since we are at the transition period of emergency to recovery. On the other side, we sometimes place far more emphasis on how to comply with donor requirements than on assuring the effectiveness of interventions. There need to be more coordination between humanitarian actors themselves at ground level to deliver quality assistance, share information and experiences and work together more effectively. Furthermore, we need to raise awareness within the communities we are working with about complaint response processes. Because communities are hesitant to provide feedback, we must encourage them to communicate their experiences and feedback about project interventions more freely and without fear. We can work to strengthen community capacity in areas such as safeguarding, early recovery of livelihoods, localisation, and so on, so that humanitarian actors can rely on them and maximise their influence.”

Diab J. from Syria shared some of the challenges and key actions with regards to complaint mechanisms, “Communities are hesitant when using the complaint response mechanisms. People fear that help will be cut off or that their safety would be jeopardised as a consequence of a lack of information. As a result, we need to ramp up our public awareness activities so that the CRM can be used productively. Furthermore, humanitarian organisations, particularly at the local level, must collaborate to overcome challenges and effectively serve community needs. To successfully meet the requirements of the communities, we need to strengthen our community mapping. Furthermore, service providers’ capacity building on various standards, such as the Core Humanitarian Standard, is critical in order to have a strong grasp of how to offer humanitarian relief while guaranteeing quality and accountability.”

ASKs for next session: How do we make it happen practically? What are the key actions we need to see functioning through the project or programme cycle?

It is imperative to review the adoption and use of Quality, Accountability and Safeguarding throughout the various phases of the Project/Programme Cycle Management. “The initial assessment and design must be prioritised since they will set the tone for the rest of the project cycle. We can connect the project cycle with the humanitarian programme cycle from the global coordination. It gives us an opportunity to advocate for humanitarian principles and guarantee coherence of standards’ application through the cycle phases,” shared Sylvie, in conclusion of this first Virtual Learning Session ‘LEARN’.

Way Forward
Participants have been asked to reflect and share their feedback on ‘How they do/would you apply Quality, Accountability and Safeguarding throughout the Project/Programme Cycle’ in their specific context’.

[1] The Multi-Cluster/Sector Initial Rapid Assessment (MIRA) is a joint needs assessment tool that can be used in sudden onset emergencies, including IASC System-Wide level 3 Emergency Responses (L3 Responses)

Format: Webinar presentation, discussion
When:  2nd February 2022
Time:  2.00 PM-3:00 PM (Pakistan Standard Time)
Where: Zoom – Link to be shared with registered participants.
Register: here
Language:  English
How long:  60 minutes
For:  Safeguarding focal points, senior managers of national, international and regional NGOs and aid/development networks

Moderator and Trainer:  Ester Dross


Community World Service Asia (CWSA) is a humanitarian and development organisation registered in Pakistan, addressing factors that divide people by promoting inclusiveness, shared values, diversity, and interdépendance. CWSA is highly committed towards people centered aid and Accountability to Affected People. Over the last two years, we have offered different webinars, covering various aspects on safeguarding and aiming to raise more awareness on key aspects of accountability such as establishing efficient and transparent complaints systems and protection from and prevention of sexual exploitation, abuse and harassment. Safeguarding is a key pillar to any accountability measures that organisations must integrate into their programmes and working cycle.

When people we work with or for feel unsafe within their workspace or global environment, this has critical negative impacts on the quality of our work and the objectives we intend to reach. It is therefore important that we are more aware and increase our efforts for a better understanding of the issues at hand.

This webinar is part of a series of 6 one-hour webinars, covering safeguarding, key policies and minimum requirements, Complaints systems, Complaints handling and managing investigations and communication. The last webinar will be dedicated to experiences sharing and best practices.

We are now reaching the second part of our 6-session series. We spoke generally about safeguarding and how three organisations set up their safeguarding framework, followed by an interactive session where participants explored the key policies and guidelines they need to have in place in terms of safeguarding. The last time we met we spoke more in-depth about complaints systems, the necessary minimum requirements and how to ensure they are appropriate and user-friendly.


During our 4th webinar on the 2nd February 2022, we want to dedicate more time to explore how to manage investigations. If we were successful in setting up our safeguarding processes, if the complaints systems we set up are confidential, trustworthy, accessible and transparent, we should have an increase of complaints as a result. We therefore need excellent processes to handle these complaints and guarantee safe, independent and fair investigation processes.

The webinar today will explore the following topics:

  • The decision making process on external or internal investigation processes
  • How to plan an investigation and manage an investigation team
  • What to communicate around complaints and investigations
  • Taking into account Data safeguarding and protection

Moderator & Presenter:

Ester Dross—Independent Consultant

Ms Dross is an indépendant consultant with over 25 years of expérience, specializing in accountability, prevention of sexual exploitation and abuse, gender and child protection. Ms Dross has had extensive exposure to humanitarian certification systems and accountability to affected populations while working with HAP International as their Complaints Handling and Investigation Advisor, later as their Certification Manager. She has been closely involved in the Building Safer Organisations Project since 2005, dealing with sexual exploitation and abuse of bénéficiaires, particularly focusing on gender and child protection. Over the last 6 years and since working as an independent consultant, Ester has been leading a pilot project for FAO on accountability and gender mainstreaming in emergencies and working with numerous NGOs including ACT Alliance members, supporting and training their staff on gender issues, child

Applying – Contextualising – Learning Principles, Commitments and Standards through the Project Life in Humanitarian-Development-Peace Contexts

Virtual Workshop

2022 First Semester

Learning Sessions – Coaching Lab – Capitalisation of Experiences

When: Starting February 1st, 2022

Target Audience

  • National organisations first! Gender-sensitive selection.
  • Gender-sensitive selection
  • Both humanitarian and development actors
  • Participants from Asia, MENA Regions


  • Aid workers engaged in promoting Quality, AAP and Safeguarding
  • Have interest/ experience in implementing Quality, AAP and Safeguarding approaches and tools, and in managing projects or programmes,
  • Have a ‘good enough’ command of English,
  • Commit to attend all sessions (management endorsement, certificate of attendance).

Aim & Learning Objectives

This virtual workshop aims to gather and learn from committed professional humanitarian and development actors who are leaders in promoting and implementing Quality, AAP and Safeguarding throughout the project/programme cycle, update them on the latest developments and tools, and facilitate contextualisation, localisation and learning for future improvement.

By the end of this event, participants should be able to:

  1. Identify key initiatives and tools contributing to CHS-related topics.
  2. Outline the opportunities and challenges faced by humanitarian and development workers in contextualising and applying collectively principles, commitments and standards throughout the project/programme cycle.
  3. Describe strategies and means by which they and their colleagues can collaborate and coordinate better.
  4. Design an improvement plan on Quality, AAP and Safeguarding tailored to their context and assessed with a Do-no-harm lens


  • Five half day online sessions combining plenaries, debates, personal or pair assignments and studies, guided discussions in sub-groups, etc.
  • Coaching sessions to support the design of an improvement plan
  • Improvement plans with monitoring details, and
  • learning follow up through 2022

Shortlisted candidate will be informed through email by January 17, 2022.

Contact us at: qa.support@communityworldservice.asia

When: 14th-16th February 2022
Where: Murree, Punjab
Language: Urdu and English
Interested Applicants: Click here to register
Last Date to Apply: January 31st, 2022

Training Objectives:

The training will focus specifically on developing the ability of participants to:

  • Comprehend concepts and terminologies of Project and Project Cycle Management
  • Recognize various phases of Project Cycle Management and their importance
  • Understand and sharpen their skills to use various analytical tools for Project Identification
  • Learn to use causal hypothesis and Theory of Change for project designing and implementation
  • Understand M&E essentials and learn to plan for monitoring and evaluation at the time of inception of project life cycle
  • Learn to incorporate lessons from similar projects in the designing of new projects


The development agenda has been, for long, aimed at improving quality of life of communities. However, projects can fail to meet priority needs of communities and not achieve stated outputs. These failures can be attributed in part to poor project cycle management, such as inadequate opportunities for potential beneficiaries to participate in project identification, weak financial management, inadequate monitoring during implementation, poor linkages between project activities and project purpose, and insufficient attention to the external environment during project design. Projects are more likely to succeed when the socio-economic context in which they operate is taken into considerati9on.

The rationale for imparting training of NGOs in project cycle management to equip development practitioners with the skills and tools to identify projects, recognize roles of different groups, overcome challenges to project management and apply techniques such a logical framework for maximum output. Participants of the training will go through all critical phases of project cycle management both theoretically and practically and there will be ample room through group exercises to benefit from the rich knowledge of participants that they will be bringing from their respective fields and focus areas.

Number of Participants

  • A maximum of 20 participants will be selected for the training. Women, differently abled persons and staff belonging to ethnic/religious minorities are encouraged to apply. Preference will be given to participants representing organizations working in remote and under-served areas.

Selection Criteria

  • Participant’s organization should be registered with its respective provincial Social Welfare Department
  • Participant is mid/senior for program/project manager working in a local/national NGO
  • Participants from women led organisations, different abled persons, religious/ethnic minorities will be given preference
  • Commitment to apply learning in their work, including dissemination of learning within their organisation

Fee Details

Training fee for each participant is PKR 10,000. Fee concessions and scholarships are available for participants belonging marginalised groups and NGOs with limited funding.

Facilitator/Lead Trainer:

Ms. Sofia Noreen is an ambitious professional with over 28 years’ eventful career studded with brilliance predominantly in the area of research, program/ project designing and execution, monitoring, international development, and liaison & coordination. Her areas of focus include Gender and Women Empowerment, Climate Change/ Food Security within rural communities, and Governance issues both at policy and implementation levels. She is a dependable professional with a comprehensive understanding of Pakistani politics, the parliamentary setup, and electoral reform agenda and familiar with election management systems both for general and local bodies elections.

Ms. Sofia has delivered multi-day training programs on train-the-trainer, team building, and other related topics. She is an articulate communicator who is highly well versed in Log Frame Analysis, Risk Analysis, and management for Result Based Management, budgeting, staff recruitment, capacity development, NGO management, stakeholder engagement, evaluation of program and projects, report writing, and manuals. Throughout her career, she has been committed to following the principles set forth with the UDHR, ICCPR, CEDAW, and other international conventions and standards.

Additional Details: The final deadline for applications is January 31, 2022. Please be assured that incomplete applications will not be entertained.

Community World Service Asia (CWSA) is a humanitarian and development organization, registered in Pakistan, head-quartered in Karachi and implementing initiatives throughout Asia. CWSA is member of the Core Humanitarian Standard (CHS) Alliance, a member of Sphere and their regional partner in Asia and also manages the ADRRN Quality & Accountability Hub in Asia.

A second virtual Sphere Asia Country Focal Points[1] meeting took place to encourage open dialogue and share new learnings around the application of Sphere and other related Quality & accountability standards among focal points in the region. Hosted in the last week of November by Community World Service Asia (CWSA), which is also Sphere’s regional partner in Asia, the meeting was attended by focal points from China, Japan, Korea, Malaysia, Bangladesh, and Nepal. Wassila Mansouri, Sphere Network and Membership Coordinator, also participated in the meeting to share the new Sphere Strategy 2021-2025, offer advisory support and address any related queries by focal points.

Shama Mall, CWSA’s Deputy Regional Director, emphasised on the importance of these quarterly meetings to establish open communication, exchange best practices and discuss regional challenges. Participants were encouraged to explore creative ways of continuing to promote quality and accountability standards in their respective countries in the face of contextual challenges and changing dynamics. 

“Sphere Standards are being embraced by an increasing international community of trainers and practitioners. Furthermore, we at Sphere have a variety of thematic guides, training packages, learning tools, and online resources that are accessible to all partners and relevant stakeholders to use in their respective locations,” shared Wassila as she discussed Sphere’s key accomplishments over the years. She went on to define the key priorities of the new Sphere Strategy and shared the new governance arrangements.Wassila highlighted the particular attention that is given to increased awareness, uptake, accessibility and localisation in the new strategy through the use of engaging digital platforms, activities and the provision of handbook translations and physical and online trainings. 

Sphere’s fundraising initiative was also introduced to focal points in the meeting. This offers funding to focal points interested in working on initiatives that promote localisation and aims to help increase Sphere Standards ownership and application among members.

Participants recommended developing digital handbook platforms for increased interaction between Sphere, partner organisations, and community members to enhance collaborations and best practises across humanitarian standards. The strategic priorities including encouragement of accountability and learning through a better understanding and articulation of evidence of impact. The focal points were encouraged to share impact based visibility material, such as case studies and videos, map annual review against the strategic priorities and increase external engagement and advocacy with international partners and organisations.

Shama applauded Sphere’s initiative to focus more on supporting focal points, regardless of the fact that resource mobilisation has remained a challenge. She stressed on the need for focal points to identify creative ways of capturing and sharing lessons learned and best practises. It is important for Sphere to promote Sphere more and more with local organisations as well part of their localisation strategy. The focal points can play a vital role in supporting this since we have access to national organisations in our respective countries and regions. 

“Since the Sphere Handbook 2018 was translated into Nepali, the network has distributed over 1500 handbooks to 753 Local Levels in Nepal with the support of the International Organization for Migration (IOM). We have also scheduled trainings with local government officials on disaster risk reduction and management, which will include a focus on the Sphere Standards,” shared Raja Thapa of DPNet Nepal.

“Sphere Community Bangladesh (SCB) went through a rigorous assessment process of humanitarian projects. In the previous year, we reviewed a range of emergency response projects after the occurrence of cyclone Amphan, for different organisations. After this experience, we felt the need of developing a tool or a framework to assess quality and accountability standards during the evaluation of such projects. These virtual meetups will help in brainstorming ideas to develop these tools.”

In conclusion of the engaging session, CWSA shared some key discussion points for the next meeting, which included developing a paper of best practices, and discussing learnings around working with government counterparts.

[1] Sphere Country Focal Points are experienced humanitarian and development organisations, networks, working groups and even some committed individuals working together to promote the Sphere Standards at country-level.

When: 17 November 2021
What time:2.00 pm (Pakistan Standard Time)
Where: Zoom – link to be shared with registered Participants Register Here
Language: English
How long: 60 minutes
Who is it for: Safeguarding focal points, senior managers of national, international and regional NGO’s and networks
Format: Présentations, Discussion
Moderator & Présenter: Ester Dross


CWSA is a Pakistani humanitarian and development organisation addressing factor that divide people by promoting inclusiveness, shared values, diversity, and interdépendance.CWSA is highly committed towards Accountability to Affected People and people centered aid. Over the last 2 years, we have offered different webinars, covering various aspects on safeguarding and aiming to raise more awareness on key aspects of accountability such as establishing efficient and transparent complaints systems and protection from and prevention of sexual exploitation, abuse and harassment.


Safeguarding is a key pillar to any accountability measures organizations must integrate into their Programmes and working cycle.

When people we work with or for feel unsafe within their workspace or global environment, this has important negative impacts on the quality of our work and the objectives we intend to reach. It is therefore important that we are more aware and increase our efforts for a better understanding of the issues at hand.

This first webinar is part of a series of 6 one-hour remote events, covering safeguarding, key policies and minimum requirements, Complaints systems, Complaints handling and managing investigations and communication. The last webinar will be dedicated to experience sharing and best practice.

During our first event, we would like to ensure that participants know what we talk about when talking about safeguarding, feel they are able to identify and act upon gaps within safeguarding frameworks and learn from practical examples.

Moderator and Présenter:

Ester Dross—Independent Consultant

Ms. Dross is an indépendant consultant with over 25 years of expérience, specializing in accountability, prevention of sexual exploitation and abuse, gender and child protection. Ms. Dross has had an extensive exposure to humanitarian certification systems and accountability to affected populations while working with HAP International as their Complaints Handling and Investigation Advisor, later as their Certification Manager. She has been closely involved in the Building Safer Organizations Project since 2005, dealing with sexual exploitation and abuse of beneficiaries, particularly focusing on gender and child protection. Over the last 6 years and since working as an independent consultant, Ester has been leading a pilot project for FAO on accountability and gender mainstreaming in emergencies and working with numerous NGOs including ACT Alliance members, supporting and training their staff on gender issues, child protection, accountability, complaints handling and investigations. She is an experienced investigator herself and has conducted investigations in Asia, South America, Africa and Europe.