Humanitarian and development organisations must handle sexual exploitation, abuse, and harassment complaints professionally, but they often struggle with understanding complaint protocols and structured investigation processes. The online learning series aims
Event Details
Humanitarian and development organisations must handle sexual exploitation, abuse, and harassment complaints professionally, but they often struggle with understanding complaint protocols and structured investigation processes. The online learning series aims to teach staff about complaints management and investigations, providing clarity on roles, confidentiality, legal risks, and survivor protection, without requiring certification as investigators.
Who Are We?
Community World Service Asia (CWSA) is a humanitarian and development organisation and a member of Sphere and the Core Humanitarian Standard (CHS) Alliance. We are also the Regional Focal Point for the Asian Disaster Risk Reduction Network’s (ADRRN) Quality & Accountability Hub, Sphere Country Focal Point in Pakistan and the Regional Partner in Asia for Sphere. CWSA is highly committed towards Accountability to Affected People and People Centered Aid. We have offered different webinars and learning series over the last years to raise more awareness on overall accountability as well as its key aspects such as establishing efficient and transparent complaints/feedback systems and protection from and prevention of sexual exploitation and abuse.
Who Should Apply?
This learning series is ideal for professionals from
NGOs,
INGOs
Who are directly responsible for, or closely engaged in:
Complaints and Feedback Mechanisms
Safeguarding and PSEA initiatives
Accountability, Compliance, and Risk Management
Internal Audits and HR Oversight
Target roles include:
Senior Management
Safeguarding & Complaints Focal Persons
Safeguarding Committee Members
Compliance & Investigation Leads
MEAL Managers
Internal Auditors
HR Managers
Trainer
Ester Dross
Quality Assurance, Compliance and Investigations Specialist
Ester brings over 30 years of experience in the humanitarian sector. She has led sensitive investigations across Africa, Asia, Europe, and Latin America, and worked extensively on preventing and addressing SEAH. Ester has developed global training content and policies for INGOs and regularly advises organisations on safeguarding strategies and accountability systems.
Learning Outcomes
Session 1:
Understanding Complaints Assessment and Investigations – (21 July 2025) – 2.5 Hours
Review key safeguarding policies and terminology
Understand complaint intake and assessment
Distinguish between preliminary and full investigations
Introduction to investigation steps and principles
