Strengthening Accountability: Effective Feedback and Complaints Response Mechanisms

Language: Urdu / English
Interested: Click here to apply
Last Date to Apply: 15th November 2024

Rationale:

The workshop on “Strengthening Accountability: Effective Feedback and Complaints Response Mechanisms” is designed to enhance the capacity of local and national organizations in Sindh Province to build trust and accountability with the communities they serve. In the context of recurring natural disasters and socio-economic challenges, effective Feedback and Complaints Response Mechanisms (FCRM) are essential for ensuring transparency, addressing community concerns, and promoting quality in humanitarian and development interventions. This workshop will provide practical guidance on integrating FCRM into organizational practices, aligned with international standards such as the Core Humanitarian Standard (CHS).

By strengthening these mechanisms, organizations will be better positioned to:

• Enhance trust with the communities they serve, ensuring that their programs are responsive to real needs.
• Increase transparency, which can help mitigate risks related to corruption, fraud, and resource mismanagement.
• Ensure compliance with global accountability standards, fostering donor confidence and long- term partnerships.
• Empower communities by providing them with accessible and responsive channels to express their concerns.

Aims & Objectives:

The workshop aims to strengthen the accountability and transparency of local and national organizations working in Sindh Province by enhancing their capacity to develop, implement, and manage effective Feedback and Complaints Response Mechanisms (FCRM). It seeks to promote a culture of accountability and ensure that organizations are better equipped to respond to community concerns, improve program quality, and meet international standards such as the Core Humanitarian Standard (CHS).

Objectives:

1. Outline the essentials of a well-functioning Feedback and Complaints Response Mechanism (FCRM)
2. Guide organizations on aligning FCRM with international standards, particularly CHS requirements
3. Identify key steps in establishing an effective FCRM
4. Explore challenges and opportunities in implementing FCRM
5. Design an action plan tailored to organizational needs

Methodology:

The “Blended Learning” approach developed by CWSA over decades of experience will be used in this workshop. The approach will be participatory and needs based in nature. It shall include the selection of participants from various organisations at various levels, the development of content and methodology based on the needs of the participants, the use of experienced and knowledgeable trainers/practitioners, the development of action plans, follow-up refreshers, coaching and mentoring support.

Number of Participants:

20 – 22 participants will be selected for the workshop. Female staff and those with disabilities are encouraged to apply. Preference will be given to participants from organisations based in underserved areas. Applicants will be informed by November 20th about their confirmation status.

Selection Criteria:

This workshop is designed for professionals from local and national organizations working in Sindh Province who are responsible for or involved in program management, community engagement, accountability, and safeguarding. The ideal participants include:

Program Managers and Coordinators overseeing humanitarian and development projects.
Accountability and Safeguarding Focal Points responsible for implementing feedback and complaints mechanisms.

Monitoring and Evaluation (M&E) Staff working on quality assurance and compliance.

Community/Social Mobilizers and Officers who manage direct communication and relationships with affected communities.

Human Resources and Administrative Staff involved in complaints handling and reporting processes. Participants should have a vested interest in strengthening their organization’s accountability systems and aligning with international standards such as the Core Humanitarian Standard (CHS).

Willingness to contribute PKR 10,000 for the training. Exemptions may be applied for local CSOs with limited funding and those from marginalized groups. Discount of 10% on early registration by 8th November and 20% discount will be awarded to women participants.

Community World Service Asia (CWSA) is a humanitarian and development organization, registered in Pakistan, head-quartered in Karachi and implementing initiatives throughout Asia. CWSA is a member of the Core Humanitarian Standard (CHS) Alliance, a member of Sphere and their regional partner in Asia and also manages the ADRRN Quality & Accountability Hub in Asia. For more details visit our website: www.communityworldservice.asia

If you wish to participate, kindly register here: