Accountability Framework

Accountability Framework

Our Vision

Our vision is for a community that is interdependent, equal, peaceful, rational, just and fair.

Our Mission

Community World Service Asia as a non-governmental organization aims to address factors that set people apart by celebrating inclusiveness, shared values, diversity, and interdependence. Marginalized communities are assisted irrespective of race, faith, color, age, sex, economic status, or political opinion. Respecting the right to choose how to live, we work with marginalized communities in order for them to overcome inequality and lead dignified, peaceful, and resilient lives.

Purpose of this Accountability Framework

The development of Accountability Framework is understood as an important step towards establishing, delivering and improving our commitments to serve affected population and stakeholders in an accountable manner.

What does Accountability mean for Community World Service Asia

Community World Service Asia considers accountability as a key step to ensure we engage communities throughout program planning, design and implementation in a dignified way. We ensure that we use approaches that empower them during the process and we improve based on community inputs.

Who are our primary stakeholders for Accountability

Community World Service Asia as an organization considers the right holders and their representatives as primary stakeholders while utilizing its authority to influence them; to achieve our collective goal; to alleviate human suffering; and improve physical and social environment. We consider affected population, partners, donor agencies and other Government and Non-Government agencies as important stakeholders and endeavor to collaborate, support and coordinate to ensure effective and optimum utilization of our resources. Our commitment to accountability guides us to develop and maintain effective use of communication approaches.

Our core commitments


We believe in sovereignty of and equity with our partners.


Ownership of our mission is based on mutual trust, honesty, professionalism and transparency.


Our process is based on an understanding of roles and responsibilities, which

include accountability, impartiality and effective participation.


Creativity and innovation is the hallmark of all our efforts.

Relationship between our core commitments and our stakeholders

The commitments mentioned above are cornerstones of our organizational culture. This culture promotes and demands unbiased, vigilant, responsible and judicious relationship between Community World Service Asia and its stakeholders. This culture also inculcates openness, transparency in our planning and implementation processes and thus the stakeholders can expect that they can influence us positively for collective development and our mutual benefit.

Affiliations and interests

Accountability Learning & Working Group (ALWG) Pakistan, ACT Alliance, Active Learning Network for Accountability and Performance in Humanitarian Action (ALNAP), Asian Disaster Risk Reduction and Response Network (ADRRN), CHS Alliance, CIVICUS, Communicating with Disaster affected Communities (CDAC) Network, HRDN, International Council of Voluntary Agencies (ICVA), Network for Empowered Aid Response (NEAR), Pakistan Humanitarian Forum (PHF), REAT Network, Sphere, The Small Enterprise Education and Promotion (SEEP) Network, The Start Network.

Commitment to external standards

ACT Code of Conduct

Code of Conduct for Child Protection

Core Humanitarian Standard (CHS)

ISO 9001:2015 Management Standard  

Minimum Economic Recovery Standards

RCRC Code of Conduct

Sphere Minimum Standards

US-AID Management Standards 

Community World Service Asia joined CHS Alliance  out of its commitment to the values of quality and accountability while serving affected populations. Our core commitments have driven us to build our capacities and maintain these capacities through continued collaboration with CHS Alliance at national and global levels. We are a committed CHS Alliance member because of our core organizational commitments to quality and accountability.

Implementation and improvement plan

As an active member of CHS Alliance, country focal point of Sphere in Pakistan and regional partner for Sphere in Asia, Community World Service Asia has assumed a leadership role in the field of Quality & Accountability (Q&A) among aid organizations in Asia since 2005. It has initiated and supported the recognition, understanding and adopting of Q&A principles in development and humanitarian assistance across Asia. We have been committed to mainstreaming Q&A standards, tools and practices throughout our programming. Our goal has been to promote and develop our internal technical capacity, as well as to support our colleagues and partners in the region to incorporate Q&A into their interventions. Community World Service Asia’s strategy continues to ensure shifts in mindsets and practices leading to a growing capacity to self-monitor the levels of Q&A compliance.

To further support humanitarian and development practitioners/organizations in the region and enhance synergy between current scope of our work and emerging needs on Q&A we have now become the focal point of ADRRN’s Q&A Hub in Asia. The Hub has been developed as part of ADRRN’s marketing strategy for 2020, to increase the effectiveness of humanitarian response of front line national organizations in Asia through enhanced Q&A mechanisms.