Accountability Framework

Accountability Framework

Our mission

Community World Service Asia as an ecumenical regional non-governmental organization aims to address factors that set people apart by celebrating inclusiveness, shared values, diversity, and interdependence. Marginalized communities are assisted irrespective of race, faith, color, age, sex, economic status, or political opinion. Respecting the right to choose how to live, we work with marginalized communities in order for them to overcome inequality and lead dignified, peaceful, and resilient lives.

Our vision

Our vision is for a community that is interdependent, equal, peaceful, resilient, just, and fair.

Purpose of this Accountability Framework

The development of the Accountability Framework is understood as an important step toward establishing, delivering, and improving our commitments to serve affected populations and stakeholders in an accountable manner.

What does accountability mean to Community World Service Asia

We consider accountability as a means for responsible and judicious use of power to utilize funds and materialize plans to provide goods and services to affected populations and other stakeholders.

Who are our primary stakeholders for accountability

As an organization we consider the right holders and their representatives as primary stakeholders while utilizing our authority to influence them; to achieve our collective goal; to alleviate human suffering; and improve physical and social environment. We consider affected populations, partners, donor agencies, and other government and non-governmental agencies as important stakeholders and endeavor to collaborate, support, and coordinate to ensure effective and optimum utilization of our resources. Our commitment to accountability guides us to develop and maintain effective use of mass communication media for advocacy, lobbying, and information purposes and, thus, the media becomes another stakeholder in this process.

Our core commitments

We believe in sovereignty of and equity with our partners.

Ownership of our mission is based on mutual trust, honesty, professionalism, and transparency.

Our process is based on an understanding of roles and responsibilities, which
include accountability, impartiality, and effective participation.

Creativity and innovation is the hallmark of all our efforts.

Relationship between our core commitments and our stakeholders

The commitments mentioned above are cornerstones of our organizational culture. This culture promotes and demands unbiased, vigilant, responsible, and judicious relationship between Community World Service Asia and our stakeholders. This culture also inculcates openness, transparency in our planning and implementation processes and, thus, the stakeholders can expect that they can influence us positively for collective development and our mutual benefit.

Affiliations and interests

ICVA, HAP International, Duryog Nirvan, Pakistan Humanitarian Forum, The Sphere Project, Asian Disaster Risk Reduction and Response Network (ADRRN), Agency Coordination Body for Afghan Relief (ACBAR), South Asia Partnership-Pakistan, Accountability Learning & Working Group (ALWG)

Commitment to external standards

ACT Code of Conduct
ISO 9001:2008 Management Standard
Sphere Standards
US-AID Management Standards
RCRC Code of Conduct
The 2010 HAP Standard in Accountability and Quality Management
People in Aid Code of Good Practice

Community World Service Asia joined HAP International out of its commitment to the values of quality and accountability while serving the humanity. Our core commitments have driven us to build our capacities and maintain these capacities through continued collaboration with HAP International at the national and global levels. We are a committed and certified HAP member because of our core organizational commitments to quality and accountability.

Implementation and improvement plan

Community World Service Asia is committed to its internal and external commitments that are relevant to its vision and mission by allocating human and financial resources at the program level. We develop and implement our accountability work plan annually at the organizational level for continuous improvement in delivering our commitments. The plan is developed through organization-wide consultation and supported by a dedicated team and resources to make it effective and implementable. This plan aims to build the capacity of Community World Service Asia and its partners through technical support and services, HAP membership, and compliance monitoring activities.